this might not be much help but im sure that while your playing the game there is a commands you can put in . If you press F1 on your keyboard this is the system were there is answers to some basic questions, (like i said though this might not help just a hint!!!) to try. bAnd then if your issue is still not solved type in /who 100 or /who DEV and this will bring up the community managers currently online on yoiur server , then write and explain your problem. or alternatively you can go on
https://faq.camelot-europe.com/ which is were you go on technical support . Also do you have all versions of DAoC- shrouded isles - trials of atlantis - new frontiers - catacombs.Hope this helps you if not then sorry i couldnt help!! ;) GUDLUCK OTHERWISE