The Aion team implemented a change today to the way private stores work in the game. A 30-minute time limit was added to the stores "to prevent these shops from being abused as a means to prevent disconnection and alleviate queues." Players have been going AFK while using the store to stay logged in to avoid the long queues, which in turn makes it harder for other players to log into the game.

You can discuss the topic in this thread in our Aion forum, which can be found on our new Aion portal. Feel free to stop by the forum and introduce yourself! The ZAM legion is on Israphel for Asmodae, so maybe we'll see you in-game.