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Veteran Awards?Follow

#1 Jun 30 2005 at 11:25 AM Rating: Decent
I accidentally enabled the veteran awards on a lvl 1 character, and now maxed on the number of characters that can have veteran awards. If I delete the lvl 1 character, will I be able to activate the awards on another character? Anyone have any experience with this?
#3 Jun 30 2005 at 12:21 PM Rating: Good
Quote:
I accidentally enabled the veteran awards on a lvl 1 character, and now maxed on the number of characters that can have veteran awards. If I delete the lvl 1 character, will I be able to activate the awards on another character? Anyone have any experience with this?
Sounds like some one got them selves a new main.
#4 Jun 30 2005 at 2:26 PM Rating: Default
Quote:
Sounds like some one got them selves a new main.


Smiley: laugh
#5 Jun 30 2005 at 3:39 PM Rating: Decent
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How on earth do you accidentally activate them? You have to type in a huge string on the command line. Was it really that you did that accidentally? Or you just did it and didn't realize that you only got the rewards on a number of characters equal to the number of years you'd been playing?

In either case, petition about it. You never know. A GM might be feeling generous.

Either that, or just ignore the veteran rewards and focus on leveling whatever character you care most about. In a year, you'll get to add another character. At that point, hopefully, you'll have a better idea which one to add.
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#6 Jun 30 2005 at 3:43 PM Rating: Good
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You have to type in a huge string on the command line


I'm pretty sure all you have to do is type /veteran and the window comes up for confirmation. Either way, I agree to ask a GM. Catch one on a good day and they might reset them. Good luck!
#7 Jun 30 2005 at 3:49 PM Rating: Decent
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Thought you had to type like /veteranreward or something silly like that. It's still something you're not likely to type "accidentally". An accident is hitting the "A" key while targetting an NPC and getting killed. No one types /veteran accidentally. They may not realize what the results of that action will be, but it's not an accident. Clearly, he intended to enable the veteran rewards for that character. I can only assume he didn't realize that this would cap him and prevent other characters on that account from getting them.

Again. Not an accident. A mistake maybe?
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King Nobby wrote:
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#8 Jun 30 2005 at 3:59 PM Rating: Good
Actually, it happened on an account I share with a friend (who does not play that much). It was not accidentally typed. He just did not realize the number of characters was limited to the number of veteran awards (years of active account).

I was trying to get my message across without going into all that but nonetheless the grammar police still got me.

Anywho, I'll let ya know how the petition goes.

Thanks for the laugh SceltorEltor.


Edited, Thu Jun 30 17:03:44 2005 by Jaaydn
#9 Jun 30 2005 at 5:01 PM Rating: Good
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Jaaydn. I didn't bring it up just to be an A-hole. I'm suggesting that you be more honest with CS when you petition. If I can spot the *obvious* fact that you're not telling the truth, they will to. CS folks are far less likely to go out of their way to help someone if they think that person is lying to them (even over something that seems trivial).

It's going to be obvious to them that you're trying to play this off like an "accident", when it was really a mistake. That's going to instantly question what you are saying, since you're starting off from the get-go trying to sugar coat things to make it look like less your fault. Don't do that. CS people *hate* that. They get people who try to pull the wool over their eyes all day long (even over minor and stupid little details like this), and they very quickly generate a negative reaction to it.

Admit the mistake. Say exactly what you just posted (although you might want to leave off the "my friend" part since you're techincally not supposed to share accounts). Just say that you didn't realize that there were limited rewards on each account. You added the rewards to a level one character and did not realize that this would prevent you from gaining rewards on another character which you really wanted to have them. Then ask them *nicely* if it's possible to have the rewards removed from that character so you can add it to the one you meant to add it to.

Easy simple. The CS people will recognize a simple mistake for what it is and be *far* more likely to want to help you. Taking just that tiny bit of responsiblity for what happened, which costs you *nothing* will go miles towards getting a better response from the CS guys.
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#10 Jun 30 2005 at 5:14 PM Rating: Decent
I didn't you were being an A-hole, gbaji. Thanks for the advice. I've never had to petition anything.
#11 Jun 30 2005 at 9:18 PM Rating: Decent
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Jesus gbaji, why do you have to grill people like that?
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#12 Jun 30 2005 at 9:45 PM Rating: Good
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Debalic wrote:
Jesus gbaji, why do you have to grill people like that?


Because the CS guys will go through exactly the same thought process when they get this petition. I'm just trying to save him some trouble by pointing out that his initial story has holes in it, that will pre-dispose whoever reads it to not believe him (or at least think he's hiding something).

Remember. People who work in tier1 CS spend all day long listening/reading complaints from people, many of whom go to great lengths to "convince" the CS guy that whatever happened was of absolutely no fault of their own. Do you really think they can't see through any sort of line you throw them? Even something as innoncent seeming as saying it was an "accident" instead of a "mistake" comes off as you attempting to downplay your hand in whatever happened.

It's just good advice. If you are calling any kind of CS to have them fix a problem that *you* caused, do *not* try to play it off as though you didn't have anything to do with the problem. Do the exact opposite. Tell them that you screwed up. Tell them that you knew better, but you brain farted and typed in the command (or whatever) without thinking and caused a problem. Take full responsiblity for the mistake and ask them if they can help you.

Do that, and you'll get vastly better service from those guys. They have a tough job already. They rarely get any respect or appreciation from the people they help. They get endless calls from people who almost all try to pretend that nothing that happened could possibly have resulted from any action they took. They deal constantly with people who scream at them because certainly they couldn't have done anything wrong. If you start off with even a hint of trying to pass the buck, they notice it and instantly have a negative opinion of you. If you instead start out by admitting your mistake, they'll be so appriciative that they finally got someone who's not trying to blow smoke up their butss that they'll practically fall over themselves trying to help you.

It really is the small things that make a difference in this case. You may not think a slight change in wording in a petition matters, but it will. Trust me.
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More words please
#14 Jul 01 2005 at 7:43 AM Rating: Decent
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Remember. People who work in tier1 CS spend all day long listening/reading complaints from people


And I would like to point out they are being PIAD to do that, like they really care. Also indirectly we are the ones paying them.

Edited, Fri Jul 1 08:44:32 2005 by Krackum
#15 Jul 01 2005 at 8:20 AM Rating: Good
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I'm suggesting that you be more honest with CS when you petition.


I would recommend you not mention the fact that you share your account with your friend.
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#16 Jul 01 2005 at 8:43 AM Rating: Decent
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How many Veteran enabled characters are you allowed? Also please let us know if deleting a character who is Veteran Rewards enabled allows you to enable a new character.
#17 Jul 01 2005 at 9:07 AM Rating: Decent
You can get 1 toon reward per year played. Example, 2 years 2 toons. That's total paid time, if you took off 6 months that doesn't count. Activations are permanent. If you delete a character that been given a reward, that reward is gone.
#18 Jul 01 2005 at 11:09 AM Rating: Decent
ok, In the Ingame Help/Petition window, if you search for Veteran Rewards theres a nice little FAQ about them.

They use Nasty words like...."Irreversable, Will NOT be Changed and do NOT petition for this..."

so.....ummmm....Heres to hoping you like or learn to like your new toon.
#19 Jul 01 2005 at 11:37 AM Rating: Decent
bah, petition anyways. gm's love it when they get petitions over things like that (snicker).
#20 Jul 01 2005 at 11:47 AM Rating: Good
Quote:
Heres to hoping you like or learn to like your new toon.


To the OP:

What race/class was it?
#21 Jul 01 2005 at 8:28 PM Rating: Good
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Krackum wrote:
Quote:
Remember. People who work in tier1 CS spend all day long listening/reading complaints from people


And I would like to point out they are being PIAD to do that, like they really care. Also indirectly we are the ones paying them.


Lol. And they *really* love it when the guy who's trying to pretend that he did absolutely nothing to cause <insert problem here> reminds them that "I pay your salary".

Yes. I recommend using that approach every time you do something dumb, cause yourself to need assistance, and call/email a CS person for help. This is a surefire way to get your issue resolved to your satisfaction at the utmost speed and in a way that benefits you the most...
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King Nobby wrote:
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#22 Jul 01 2005 at 9:39 PM Rating: Decent
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Being as you are from San Diego are we paying your salary Gbaji????
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