Debalic wrote:
Jesus gbaji, why do you have to grill people like that?
Because the CS guys will go through exactly the same thought process when they get this petition. I'm just trying to save him some trouble by pointing out that his initial story has holes in it, that will pre-dispose whoever reads it to not believe him (or at least think he's hiding something).
Remember. People who work in tier1 CS spend all day long listening/reading complaints from people, many of whom go to great lengths to "convince" the CS guy that whatever happened was of absolutely no fault of their own. Do you really think they can't see through any sort of line you throw them? Even something as innoncent seeming as saying it was an "accident" instead of a "mistake" comes off as you attempting to downplay your hand in whatever happened.
It's just good advice. If you are calling any kind of CS to have them fix a problem that *you* caused, do *not* try to play it off as though you didn't have anything to do with the problem. Do the exact opposite. Tell them that you screwed up. Tell them that you knew better, but you brain farted and typed in the command (or whatever) without thinking and caused a problem. Take full responsiblity for the mistake and ask them if they can help you.
Do that, and you'll get vastly better service from those guys. They have a tough job already. They rarely get any respect or appreciation from the people they help. They get endless calls from people who almost all try to pretend that nothing that happened could possibly have resulted from any action they took. They deal constantly with people who scream at them because certainly they couldn't have done anything wrong. If you start off with even a hint of trying to pass the buck, they notice it and instantly have a negative opinion of you. If you instead start out by admitting your mistake, they'll be so appriciative that they finally got someone who's not trying to blow smoke up their butss that they'll practically fall over themselves trying to help you.
It really is the small things that make a difference in this case. You may not think a slight change in wording in a petition matters, but it will. Trust me.