mmaguire:
I need an explanation as to why I cannot create a guild simply because I pay my account by EQ Card.
I waited a hell of a long time to have TSR Oliver kick me off with a link to the page, which does not work and says "I must have an account"
TSR Nash K.: Hi, my name is TSR Nash K.. One moment please, while I read your question.
Michael: do NOT just send me your uselees Guild Creation link and dump me, I've been at this for several hours
TSR Nash K.: Unfortunately, Game card accounts cant be used to make Guilds as account using Game cards are auto-cancelled. You need a active account to make a Guild.
Michael: I HAVE an active account
Michael: It says so right onmy page
TSR Nash K.: May I have your station name please?
Michael: mmaguire
Michael: exactly where in the EULA does it say I will be denied content on account of payment option?
Michael: hello??
TSR Nash K.: Your account is on Game Card.
TSR Nash K.: It cant make a Guild. You need a credit card subscription for that.
Michael: and you think that it is ok to deny particular content to an account in good standing?
Michael: what kind of customer "service" is this?
Michael: because you can't figure out how to code it?
TSR Nash K.: I am Sorry that is a company policy and that Guild creation requires active subscription.
Michael: exactly where in the EULA does it say I will be denied content on account of payment option?
TSR Nash K.: You can use credit card for one subscription, apply for Guild and use Game card from next time. Thats only a suggestion.
Michael: exactly where in the EULA does it say I will be denied content on account of payment option?
Michael: and where on the game card does it say that?
Michael: And why do I pay exactly what everyone else pays
Michael: you could not possibly defend or even explain this "policy"
TSR Nash K.: Unfortunately, every game specifications and requirement cant be mentioned on EULA.
Michael: lol, give me a break, this is nominor thing at all and I doubt anyone outside of SOE would agree to that
TSR Nash K.: I am Sorry, but active account is must for Guild creation and Game card cant be used for it.
Michael: IHAVE AN ACTIVE ACCOUNT!! I AM LOGGED IN NOW
TSR Nash K.: Is there anything else I can assist you with today?
Michael: correction, is there ANYTHING you can help with?
Michael: Why do you insist I do not have an account?
TSR Nash K.: Cancelled accounts are 'Active' but it means that you wont be billed automatically next time. The account status has to 'Active' to be eligible for guild creation. '
TSR Nash K.: Its possible only through credit card subscription.
Michael: IT IS ACTIVE, IT IS NOT CANCELLED
Michael: Do I have an active account or not?
Michael: what did I pay for?
TSR Nash K.: You are using Game cards and Game card accounts are auto-cancelled. Cancelled means that you can still play the game till your game card expires. The account wil close itself afte that and then you wuill need another game card.
TSR Nash K.: *will
Michael: that is your network bs, not a reality and you know it
Michael: cancelled means you can play the game? listen to yourself you are not even amking sense
TSR Nash K.: I am Sorry, I understand your issue but its a Company Policy. Nobody here can go over that. Game card accounts cant be used for creating Guilds. You can feedback regarding this through in game command /feedback.
Michael: and where was I informed of this?
Michael: when I shelled out money for the card
TSR Nash K.: Yes, Cancelled means you can play the game till the next billing. If the account is on 'Closed' status then you cant play the game.
TSR Nash K.: Game card cant have such minute details like this.
Michael: You can polish it anyway you want, but you are denying me content I paid for
TSR Nash K.: Yes, but you need a credit card for Guild creation. I am sorry, thats a company policy and it cant be changed. You can feedback regarding this through /feedback command.
TSR Nash K.: Is there anything else I can assist you with today?
Michael: If I was not right, your answers would be a whole lot quicker
Michael: First agree I am being denied content I paid for and I can e-mail that
TSR Nash K.: I am Sorry, Game cards cant be used to create Guilds. You need a credit card subscription for that.
TSR Nash K.: Thank you for visiting our Sony Online Entertainment customer support chat. Take care and have a nice day!
TSR Nash K. Has Disconnected