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Taking the servers down for a roll back?!?!Follow

#27 Jan 20 2006 at 12:06 PM Rating: Decent
Ugly yes but I do agree fully with Tarv.

There are enough folks on any given server who do take advantage of situations.

Hell look at the MM I'll just go to sleep for experience stuff.

I don't break the rules because of pride. If I got rolled back I'd be pissed cause I didn't set foot in POK and I didn't get any "contaminated" items/pp. Other than that......


SUCK IT UP!

Rub some dirt on the wound and get back in the game!
#28 Jan 20 2006 at 1:26 PM Rating: Decent
You guys are so stupid its not even fun.
Was it fair that some people that havent been online in a week got rolled back?
Was it fair that people who bought a few invis pots in baz w/o knowing anything about the misstake SOE made got rolled back?
Was it fair that people who was online but didnt trade anything with anyone got rolled back all the way to previous saturday loosing 30 AAs and lots of loot and some even lost raidgear?
Was it fair that some people logged on without any items at all without knowing anything about the misstake SOE had made?
Is it fair that entire account was rolled back so people who had made servertransfers now find that their char is not to be found on any server and GMs says "there has never been a char like that on that server".....
Noone I know havent been rolled back and only a handfull traded with vendors in pok or with anyone else.

SoE fecked up bad and they need to reimburse us.

Im not quitting no. But you disgusting little fanbois need to stuf just because you where lucky. Yes LUCKY. I bet you wouldnt be so cocky if it was you who lost ALL your gear, a few levels, a few AAs, all your PP etc...

Good job soe fixing a misstake with an even bigger misstake.
#29 Jan 20 2006 at 1:41 PM Rating: Decent
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I have a bazaar trader. The only thing I can surmise is my shared bank and trader were rolled back. Unfortuantely I had some decent drop items in the shared bank that I was going to put on my trader or give to other toons. All were legit. I also had two spells I purchased in the bazaar because the price had finally gotten cheap enough to buy. Not 'cheap' but low enough for me to bite.

I haven't tried to figure it out exactly, but my plat was reset (which is now higher since the spell purchases were negated) and a few items I had already tributed re-appeared. Looks like I will get more tribute out of them for my trouble.

I will not /petition or in whine about it. I have written it off.
#30 Jan 20 2006 at 1:47 PM Rating: Default
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Was it fair that some people that havent been online in a week got rolled back?
people who have not been online all week will not be rolled back and those that say they have are probably lying

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Was it fair that people who bought a few invis pots in baz w/o knowing anything about the misstake SOE made got rolled back?
If nothing else for shear stupidity of buying them off obviously "not supposed to be there" vendors, yes.

It's not rocket science, the Vendors where selling stuff that it was obvious was not for general usage, drop only items or end near end combines no player would sell.

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Was it fair that people who was online but didnt trade anything with anyone got rolled back all the way to previous saturday loosing 30 AAs and lots of loot and some even lost raidgear?
No but thats why SoE asked those people to /petition and they will get everything back. Though i question those who will have got 30AA in the time period conserned will be bothered since if it's that easy for them they will have max AA already and it would be easy to recover.
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Was it fair that some people logged on without any items at all without knowing anything about the misstake SOE had made?
Probably never happened, see the first point.

SoE will have followed the coded numbers for the items sold and rolled back any charicter with those items on them or that had them on them. If you wher not online you would not have been touched.

Quote:
Is it fair that entire account was rolled back so people who had made servertransfers now find that their char is not to be found on any server and GMs says "there has never been a char like that on that server".....
Definately not going to happen since SoE will have financial records showing the trancfer, this is a ******** question.

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Noone I know havent been rolled back and only a handfull traded with vendors in pok or with anyone else.
Only 2 of my guildies HAVE been rolled back, both bought items of the vendor, both knew the risk, both have petitioned to get missing bank items back.

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SoE fecked up bad and they need to reimburse us.
Cheating exploiters fecked it up for alot of people and SoE have no reason to reimburse people who cheat.
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Im not quitting no. But you disgusting little fanbois need to stuf just because you where lucky. Yes LUCKY. I bet you wouldnt be so cocky if it was you who lost ALL your gear, a few levels, a few AAs, all your PP etc...
I had the same oppurtunity as EVERYONE ELSE to buy of the OBVIOUSLY SUSPICIOUS vendors and didn't because i am not greedy or after a short cut.

the only people who i feel sorry for are those caught in the aftermath and they will be sorted out in time.
#31 Jan 20 2006 at 1:58 PM Rating: Decent
49 posts
BumbiRagnar wrote:
You guys are so stupid its not even fun.
Was it fair that some people that havent been online in a week got rolled back?
Was it fair that people who bought a few invis pots in baz w/o knowing anything about the misstake SOE made got rolled back?
Was it fair that people who was online but didnt trade anything with anyone got rolled back all the way to previous saturday loosing 30 AAs and lots of loot and some even lost raidgear?
Was it fair that some people logged on without any items at all without knowing anything about the misstake SOE had made?
Is it fair that entire account was rolled back so people who had made servertransfers now find that their char is not to be found on any server and GMs says "there has never been a char like that on that server".....
Noone I know havent been rolled back and only a handfull traded with vendors in pok or with anyone else.

SoE fecked up bad and they need to reimburse us.

Im not quitting no. But you disgusting little fanbois need to stuf just because you where lucky. Yes LUCKY. I bet you wouldnt be so cocky if it was you who lost ALL your gear, a few levels, a few AAs, all your PP etc...

Good job soe fixing a misstake with an even bigger misstake.


Now, I am not a fan of SOE Customer Service. I had to /petition 4 times after a broken turn in during the cleric epic. Sometimes they do not get it right. If someone lost thier stuff and writes a CALM and thoughtout /petition, generally you'll get your stuff back or the action taken care of.

Screaming your fracking head off here will do you no good. It won't help anyone who was effected by this. Does this suck? Yeah...but crying like a toddler in this forum does nothing for you or anyone else (other than starting the flame war of the day).

I count myself as luck...I was not effected. Yes, if you get one of the CS reps in India, you'll more than likely have to petition again. Eventually, you'll get someone who either understands what you are saying or you'll get one of the US CS reps.

Don't make a mistake by venting here... /petition and do it calmly in game. Do it repeatly if you have to. It worked for me when my epic turn-in broke. More than likely, it will work for those who were incorrectly effected.

I wish you and anyone effected by this the best of luck.
#32 Jan 20 2006 at 2:11 PM Rating: Good
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1,876 posts
Unfortunately, tarv, you are a bit off on this...

Yes, it is the secondary fault of the people who knowingly bought these items from the traders. (Primary fault lies in poor version control, promotion control by SoE, but that's another story). However, with the way it was handled, it ended up affecting *way* more than just those people who took advantage of things.

The "taint" of the items spread through like a virus. If person A bought something, they were tainted. If they then sold something (anything, not just the bad items) to B and C, those 2 were now tainted. If B and C each traded with 2 other people (just opening trade was causing transmission, even on summoned stuff), then A, B, C, D, E, F, G were all now tainted.

The biggest issue arises from the fact that many (and probably most of the ones affected) had 0 contact with the misplaced NPCs and had no reason to believe that anything they were doing would be flagged as wrong.

(I myself purchased 3 normal, standard, everyday potions from the bazaar, and sold 3 items to random people, and managed to get rolled back).

The outbreak has caused roughly 3 days of lost play for a vast majority of players, not just ones that were rolled back, but for those who did not know if they were affected. It could have been handled much much better.

They claim that shutting down the servers for a rollback would have caused more downtime, however, seeing it in hindsight, when has an offline rollback ever taken 2 1/2 days? Even using 5 hrs of full downtime would have caused many less headaches than we have today. (5hrs is a high guess from me, I would assume it would take less time than that, since they'd only have to roll back the toons logged in for the 1-2hrs post-patch, pre-PoK reload)

They have also stated that there will be *no* reimbursement of Items, Exp, Flags, or anything lost during this time, with the exception of *possible* epic items. So, even if you are 100 times removed from the source, and you got rolled back, it's TFB for you.

So yep, it sucks. I'm not nearly as emotional on this as others are, but I can still see their point. At least for me, the issue isn't so much "There were rollbacks!" It's more of a "They completely flubbed up the fix for this, and thus wasted several days of play for perfectly legitimate players." It could have been handled much better.

As for transmission. There are rumors (I cannot validate since I did not personally do this) that augmentation sealers were also passing the taint. If someone flagged used it, then you did, you would have gotten flagged for the rollback.

There are also people who have characters stuck in limbo right now. Server transfers that occured on that day do not have toons on either the source or the destination server. People who were invited to guilds then rolled back are locked out of guildinvites (one system saying they're in it, another saying they aren't). People have corpses that have disappeared on them due to the rollback. Of course, these 3 issues are the primary ones that they stated they will fix, but it's still lost playtime for the players. Lost playtime that could have been easily prevented if SoE had taken a proper course and not tried something so flawed.

In the end, it's over. /petition if you feel you were wronged, but don't be surprised if nothing's done. Just hope that next time this happens they'll have the backlash from this in mind and will do it a bit better.

(edit)
Also, the first point, there are claims of people who were not logged in since before the patch, getting rolled back further beyond the patch. Again, I have no personal experience with this so it's just rumors/reports, but there's usually some truth inside these.

Edited, Fri Jan 20 14:15:29 2006 by cafeenoftheazurestorm
#33 Jan 20 2006 at 2:11 PM Rating: Decent
I dont care about the things I lost I get them back by playing some more..
But we are all effected.. Alot of people quit over this, and its not like the servers are overpopulated as it is.

And no, SoE wont reimburse anything for you except epic drops no matter how you write you petition, no matter that you havent traded with anyone including PC's since they patched.
#34 Jan 20 2006 at 2:12 PM Rating: Decent
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79 posts
Tarv,
For the most part you are right. But I'm not sure that you understand others points. The main point (in my case) is that I had no idea that these NPCs were not legit. How could SoE come back from a patch and not realize that there are 20 merchants in the heaviest populated zone, most traveled zone that are selling uber stuff. If you ask me, I say SoE made a mistake and should have left well enough alone and not try to fix it.
As I said earlier I didn't get effected, but I understand some of the gripes (to some degree) of others.
#35 Jan 20 2006 at 2:18 PM Rating: Default
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19,369 posts
Quote:
SoE fecked up bad and they need to reimburse us.

Im not quitting no. But you disgusting little fanbois need to stuf just because you where lucky. Yes LUCKY. I bet you wouldnt be so cocky if it was you who lost ALL your gear, a few levels, a few AAs, all your PP etc...

Good job soe fixing a misstake with an even bigger misstake.


No, you need to STFU you little *******. Listen here terd burgler. You assume I was lucky. You assume I wasn't affected. You assume I didn't lose anything. You don't know jack sh[/i]it. I lost some stuff and I think SOE did ***** things up. But I have to suck it up. And guess what else. I didn't post about it on here because I know none of you fu[/i]ckers can do anything about it. The only ones that can change anything is SOE. So anything regarding my lost stuff is going to be directed to someone who can fix it instead of blindly whining to other players who can't do a damn thing about my stuff.

You don't know what a fanboi is *****. I've played other games I've done other things. I'm probably one of the least biased players out there. I play EQ because it's the most challenging and funnest MMO I've tried. Fanboi my ***. SOE isn't perfect they fu[/i]ck up. They're a big company and money is what speaks to them. I'm disappointed with their changes in CS as well as many other large companies. But I have to deal with it just like the rest of their customers.

People make mistakes, but whining to someone else isn't fixing the problem at all.


IMO the script SOE ran was too aggressive. I think what should have happened is they should have banned anyone for a week who abused the merchants. Anyone who bought tradeskill items banned for a week. Anyone who bought more than 1 stack of a single food item banned for a week. Anyone else should have been left alone. During this one week ban those players accounts should have the items or equally equivalent amount of money removed. This removes the items or value of the items from the economy. After that week those cheaters could log back in. They could even perm-ban the really abusive ones that over did it.

In all it is you who needs to STFU because you don't know my half of the story.




Edited, Fri Jan 20 14:24:11 2006 by MentalFrog
#36 Jan 20 2006 at 2:20 PM Rating: Default
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79 posts
WOW, someone needs anger management classes.
Not trying to make light of your situation, but I think you took someones statements a little too personal.

Edited, Fri Jan 20 14:21:55 2006 by RBro
#37 Jan 20 2006 at 2:22 PM Rating: Default
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56 posts
I didn't interact with any Beta Npc and I still got rolled back. It happened to alot of other people that didn't touch the Beta NpC's. I lost 3 flags, alot of money, spell turn in stuff and and xp. Don't tell me not to whine. If I wanted to waste my time doing the same thing over and over I would play Tetris. /account cancelled x2
#38 Jan 20 2006 at 2:26 PM Rating: Good
tarv, shut the **** up unless you know what you're talking about.

sony has publicly stated that there will be no item reimbursal for people who did not benefit off of the merchants items in any way shape or form.

my guild on FV has had 60+ members rolled back, very few of which were even on during the merchant fiasco.

#39 Jan 20 2006 at 4:47 PM Rating: Decent
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8,619 posts
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tarv, shut the @#%^ up unless you know what you're talking about.

sony has publicly stated that there will be no item reimbursal for people who did not benefit off of the merchants items in any way shape or form.
Really funny how the MotD said EXACTLY the opposite.

try reading it it may be ENLIGHTENING.

they said none of the items bought of the merchants would be refunded, or any items that you directly benefitted from buying of the merchants, they said to petition for anything else.

AmAzing how my guildie was given a totally different responce from the phantom people hearing about it third hand.
Quote:
I didn't interact with any Beta Npc and I still got rolled back. It happened to alot of other people that didn't touch the Beta NpC's. I lost 3 flags, alot of money, spell turn in stuff and and xp. Don't tell me not to whine.
You expect ANYONE to believe that in a 6 hour rollback you lost 3 flags?? don't make me f*cking laugh, hell if it where possible to get the three falgs in 6 hours go do it again.

Edited, Fri Jan 20 16:54:47 2006 by tarv
#40 Jan 20 2006 at 4:50 PM Rating: Default
tarv u clueless mf.
No they wont.. read producer letter. They will reimburce epic pieces and thats about it.

Now go stfu pls. Dont cause more drama by defending SoE when they screwed up bad.

I hear we will get double xp this weekend tho as a bandaid.. better then nothing. Cya in pofire!
#41 Jan 20 2006 at 5:00 PM Rating: Decent
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1,876 posts
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You expect ANYONE to believe that in a 6 hour rollback you lost 3 flags?? don't make me f*cking laugh, hell if it where possible to get the three falgs in 6 hours go do it again.

Not to join with the others, but you need to research the situation a little more.

The rollback sent characters to where they were before the patch on Wednesday. The rollback was instituted as late as early morning EST on 1/20. This is roughtly 2 1/2 days since teh patch. 2 1/2 days is more than enough time to get 3 flags, 10AA, whathaveyou.

I'm sure if it was just 6hrs, there wouldn't have been anything near the shi[i][/i]tstorm that there was.
#42 Jan 20 2006 at 5:04 PM Rating: Decent
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eally funny how the MotD said EXACTLY the opposite.

try reading it it may be ENLIGHTENING.

they said none of the items bought of the merchants would be refunded, or any items that you directly benefitted from buying of the merchants, they said to petition for anything else.

AmAzing how my guildie was given a totally different responce from the phantom people hearing about it third hand.


Quote:
In conclusion, there are two known issues with the rollbacks regarding guild membership status and missing corpse issues that may have affected some customers. Customer Service will be assisting with these specific known issues, but will not be assisting with requests for reimbursement of items, coin, experience, AA’s, or flags that were removed due to the character rollbacks. If your character is having problems joining or being removed from a guild or if your character appears to be missing a corpse, please submit a petition under the appropriate category and they will assist you as quickly as possible.

Thank you for your patience,

Chris Lena
Producer
EverQuest


Quote:
MESSAGE OF THE DAY: The characters rollbacks for the Beta NPC issue have been completed. For more information, please visit http://eqforums.station.sony.com. Thank you for your patience and understanding while we resolved this issue.

and - when I'm staring at a petition response on my mule rejecting reimbursement, it isnt third hand.

every petition (30+ people) in my guild has been denied with copy and paste answers.

Quote:
You expect ANYONE to believe that in a 6 hour rollback you lost 3 flags?? don't make me f*cking laugh, hell if it where possible to get the three falgs in 6 hours go do it again.

are you retarded? there are plenty of places you can get three significant flags that quickly, assuming you don't wipe also.. IT WASNT A SIX HOUR ROLLBACK. My mule was rolled back four days. guildie was rolled back seven. reports on the FV boards and eqlive.com have up to 9+ days being rolled back.

oh, and all of that from people who didnt actually do anything wrong...
#43 Jan 20 2006 at 5:16 PM Rating: Decent
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Just one of the 40 in my guild.. which is one of my 5 accounts.

The other four accounts have handed the fifth many items to sell in the last 48 hours, including most of my 70 Mage's armor (robe and most visible slots) to sell. Trader rolled back, no one else. So.. my naked Mage's stuff is "poof" and he is still naked. But.. oh well.

In the course of those transactions.. the rolled back character handed an aug he bought TO one of my other character/accounts (Enchanter) and she was not rolled back.

It's just a mess.. but at this point I would loose just as much value in new spells and things if all of them were rolled back.. things other people in the guild have given the naked Mage to sell.

Unless they rolled back FV.. this is about the best I can do. I am out a Fabled Tol Robe and few 100k in odds and ends.

So, I deleted my petitions and I rebuild.
#44 Jan 20 2006 at 6:06 PM Rating: Default
Groogle wrote:
are you retarded? there are plenty of places you can get three significant flags that quickly, assuming you don't wipe also.. IT WASNT A SIX HOUR ROLLBACK. My mule was rolled back four days. guildie was rolled back seven. reports on the FV boards and eqlive.com have up to 9+ days being rolled back.

oh, and all of that from people who didnt actually do anything wrong...


Not to mention quite a few got rolled back close to a week (to saturday to be specific).
#45 Jan 20 2006 at 6:32 PM Rating: Default
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8,619 posts
Appologies to Groogle, the original MotD stated that anything not directly effected by the vendors would be restored. The problem with Exploiters was obviously far more problematic than they first thought. Blame them.

And i believe from my guildie that empty Shared bank accounts still will be since it is an unrelated problem.

as for roll backs of a week+ roll backs are to the last charicter save before the patch correct? why would there be a need to go any further.

If your charicter hasn't saved since Saturday it's because you haven't played since saturday.
#46 Jan 20 2006 at 6:39 PM Rating: Default
Tarv, before you say anything more stupid I suggest u go read the official forums and talk some to you friends online.

(also I never said a week+. I said last saturday)
#47 Jan 20 2006 at 6:57 PM Rating: Decent
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8,619 posts
so you want me to crawl though another million posts of whining from people who exploited a mistake to get a simple answer?

Does or does not the roll backs return the charicters to the save before the patch?
#48 Jan 20 2006 at 7:10 PM Rating: Good
Tarv, if I saw new vendors in PoK I'd check them out. I'd buy stuff too, because I would assume that something new right after a patch is supposed to be there.

This wasn't a situation where people did something obviously wrong like dupe items. They saw a vendor, and bought things from it.

I will be very upset if I was rolled back, as I have not played since Monday. I guess I'll find out tomorrow.
#49 Jan 20 2006 at 7:12 PM Rating: Decent
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Does or does not the roll backs return the charicters to the save before the patch?


Normally your right but SOE forgot to backup the server before the patch which is why many of the rollbacks were so extensive. I forget where I read it but it's on the SOE boards somewhere.

You are right that the motd stated than only the people who directly came in contact would be affected. Alot of people who wern't directly in contact went about their lives playing like normal not expecting to be effected by the rollbacks but SOE lied.

Letter from the producer

Quote:
The summary is that we rolled back any character that had traded with the Beta merchants from our Prophecy of Ro testing server. We also rolled back characters that had traded with those ground zero characters as well as any subsequent traders along down the line.


Quote:
At this point we understand that we are directly affecting players that might have had no knowledge of the source of these items or results of these items.


Quote:
In conclusion, there are two known issues with the rollbacks regarding guild membership status and missing corpse issues that may have affected some customers. Customer Service will be assisting with these specific known issues, but will not be assisting with requests for reimbursement of items, coin, experience, AA’s, or flags that were removed due to the character rollbacks. If your character is having problems joining or being removed from a guild or if your character appears to be missing a corpse, please submit a petition under the appropriate category and they will assist you as quickly as possible.


Your right in the fact that anyone who took advantage of the merchants should be nailed but the majority of people who were rolled back had nithing to do with the merchants.

Quote:
Quote:
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Was it fair that people who bought a few invis pots in baz w/o knowing anything about the misstake SOE made got rolled back?
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If nothing else for shear stupidity of buying them off obviously "not supposed to be there" vendors, yes.

It's not rocket science, the Vendors where selling stuff that it was obvious was not for general usage, drop only items or end near end combines no player would sell.


The problem was that people who had bought the items from the merchant then put them up in trader mode in the bazaar. How were people purchasing items from traders in the bazaar supposed to know that those items came from the npc merchants in PoK?

Common sence would tell you that yes some of these items that traders are selling shouldnt be there but what about the more common items like artisan seals and such? I sell artisan seals all the time and make a nice profit from it.

Edited, Fri Jan 20 19:19:42 2006 by Raolan
#50 Jan 20 2006 at 8:14 PM Rating: Decent
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66 posts
No one is mentioning the worst part about this whole mess.


SOE created an ideal situation for the truly criminal to profit from what was originally a big mistake.

One of the other boards had a thread that took a bit of puzzling out (the terminology and ideas werent normal everyday eq sort of stuff).

Basically, plat sellers and farmers could double their pp and items because soe expalined exactly how to make sure that a character would be rolled back.

Player A logs in and bags all of his expensive items he was selling in the bazaar, proceeds to spend his millions of pp buying all the other expensive items he can....AON, gold ticket BOC etc etc.

Player A also buys some tainted goods so he will be rolled back.

Player A then goes to POK and launders the bags...I am uncertain from the brief bit in the thread if they were using a forge, were selling the items to regular merchants or just dropping the bags onto the ground.

Player A's mule is following along behind, he picks up the bags/ buys the items cheaply from merchants...whatever the mechanism these cheats know.

Player A then goes and buys more tainted items to make certain of roll back. Mule does nothing in any way to draw a roll back.

Player A then goes and fills up log a bit doing various things. Player A then gets rolled back to find millions of pp in his bank.

Mule also now has millions of pp worth of new goodies, because he had NO CONTACT witrh A. They werent rolling back the goods, some of the tainted goods are still on in game merchants now, they were tracing roll backs by player interactions.



I am praying that there is some mechanism that SOE has that they can check people for sudden influxes of valuable goods, but juding on past failures to catch dupers this doesnt seem likely.

A bad intitial problem was turned into a complete disaster by the way SOE decided to handle things. Just add to that the complete failure on the PR side....were they thinking lack of information form them was somehow a GOOD THING??


Sliggoth, druid of the 7th Hammer


PS Im not sure that I could have come up with a worse solution and follow through, doesnt SOE have anyone who understands how to deal with customers?
#51 Jan 20 2006 at 8:16 PM Rating: Decent
Man it's a sad sad thing when a **** up like this happens =/ it makes me feel like im playing diablo2 =/
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