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#77 May 09 2008 at 6:21 PM Rating: Excellent
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PolleyPauhana wrote:
The fact that Sony reinstated my account and gave all my items back, makes me think that they took a closer look at the information contained in flagged the packet header('s).


Honestly, I doubt it. Barring building a test environment with the zone loaded and reset to the same conditions during the time in question and comparing data, there's really about no way to correlate the actual bits in the data block to actions in the game. It's dynamic. That means it's reacting to the state of the server at any given time. Tracing that is virtually impossible (which is why I keep saying that they're almost certainly not actually looking to see if you're ghosting, but are flagging off something much easier to pick up).


Most likely, they just made a human judgment call. They looked at your level. They looked at the zones you were in. They looked at the time frame. The concluded that if you were ghosting, you somehow managed to not kill any mobs at a rate higher then one would expect given the situation, and you didn't get any more gear then one would expect. So they gave you the benefit of the doubt.


I'd be willing to bet that beyond counting packets with specific headers, and checking loot and kill logs, they don't have any other tools available to examine this. That's not necessarily bad (since, as I said, it would be incredibly hard to do anything more then that). The scary bit is that they appear to be completely reliant on the record of packet headers and unwilling to correlate that with the other data they do have. If you get data indicating ghosting, but then look at the kill and loot logs and don't see anything unusual, your first instinct should *not* be to assume the person was ghosting and ban their account. Your first instinct should be that whatever trigger you're using to detect ghosting isn't working properly and investigate that.


I've written process parsers and loggers. Trust me. Anyone who says that they can't get a false entry either isn't bothering to check for false entries, or is lying to you.



Quote:
How can we get Sony to hear us and take a closer look at Rmahnee's account



Dunno. Could try posting this to either the tech support, offline SOE discussion, or one of the dev boards on Sony's site
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#78 May 09 2008 at 7:54 PM Rating: Default
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Quote:
If you get data indicating ghosting, but then look at the kill and loot logs and don't see anything unusual, your first instinct should *not* be to assume the person was ghosting and ban their account. Your first instinct should be that whatever trigger you're using to detect ghosting isn't working properly and investigate that.


This is why I was so frustrated in the first place. Good to hear someone else say it. As for what you said, it does make sense. Thanks again for the info.

I think I will post a link to this on the Sony website. I assume it will get taken down right away, but I really hope they are willing to hear me/us out this time.

Thanks again!

Polley
#79 May 10 2008 at 1:33 AM Rating: Decent
An ACCURATE description of these hacks:

Ghost Killing:
Most people confuse this with Nodelay/Monkbug. More on those later, this is what ghost killing acctually is:
'Ghosting' is a MacroQuest program that sends very very fast warp commands (I don't know how this is done, but it's with packets). You will warp very fast between the mob and your original position, on your screen it will look like you're just attacking the air, but if someone else looks at you you will be flickering... as though warping very fast. You can still get hit doing this.

TL;DR: Ghosting is warping to a mob and your original position very fast.

No Delay:
Broken since Jan '08, permenantly. SoE did something right :). This was commonly used be SHADOWKNIGHTS mostly, because when you're doing attacks with literally no delay, believe me, you get a metric ton of ripostes. Shadowknight gets AAs and spells, and epic clicks which let them heal themselves for 100% damage hit. It was literally possible to clear out a whole raid instance in minuets, and you could avoid mechanics such as hp locking on Hanvar because the script couldn't take your DPS. Used in conjuction with Ghost Kill.

TL;DR: Broken, turned delay off on attacks, simple.

'Monk'bug:
This is still in effect, and acctually works on any class with intimidation. What it does is take advantage of the potential attack you gain from intimidation. This works best with monks as they have the highest amount of attacks from intimidation. Basically it's like nodelay, except that the delay is only turned off for intimidation. You can still kill things pretty fast, but it's no longer possible to solo Solteris etc alone. You'll have to box clerics et cetera.

ZoneWarp:
This is just a glorified version of regular ol' warp (I'm sure that dosen't need a description). What it does is NOT take you instantly to any zone, but warps you to the zonelines of the zones you want to go to.

For example, if I want to go to Katta Castrum from Toxxulia Forest, this is what would happen:

/zone katta
You'll be warped to the zoneline of the Barren Coast.
Immediatly after you zone in, you'll be warped to the zoneline of The Buried Sea.
Immediatly after you zone in, you'll be warped to the zoneline of Katta Castrum.

It's so fast after you zone in, you don't get to see the screen load, it stays at the loading screen.

TL;DR: Warps you to zone in co-ordinates. You still have to travel to every zone on the way to your destination.

How Hackers Get To Stay In Instances!
This isn't really very well known. A compile of MQ with Ghostkill/Monbug will probably have this as well:
ZoneLock: Allows the hacker to stay locked in a zone even if the instance is dead.
InstanceKill: Drops everyone from an instance, and effectively destroys it, it dosen't appear on your expedition or task list, and unless you're zonelocked, you'll get booted.

About knowing when a mob spawns etc, that's a SEQ feature. MQ features a map, but it sucks and is built onto the ingame map. It dosen't show spawn timers, but you can type /target mobname and target a mob anywhere in the zone. ShowEQ can't show you loot tables, but it can show you potential loot.
#80 May 10 2008 at 4:52 AM Rating: Decent
26 posts
Well I made a post on the EQ Forums at Sony. Was told that posting it there was "cluttering" the website. I asked where a better place would be to post it and before getting an answer, the post was removed completely.

I'm over it. I'm sure not having my 15 bucks a month wont hurt Sony so Im not going to play the game anymore. Quite frankly Im not even mad anymore....im just over it.

Good luck to you Thaddium, I hope you get everything worked out. To anyone else this happens to..Good luck!

Ill probably check this thread along as its alive. Maybe they will figure it out and Ill come back...Anyone want a 73 Warrior?! Hahaha


Polley Pauhana

Edited, May 10th 2008 8:56am by PolleyPauhana
#81 May 10 2008 at 10:14 AM Rating: Decent
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To be fair, did Sony not give back your account to you?
#82 May 10 2008 at 10:55 AM Rating: Decent
I was in buried sea doing skelly hand aug quest once when all of a sudden I took off running with levi across the water 2 or 3 times bard speed... crossed zone in 2-3 sec... thought was glitch like maybe I was hit by boat and dragged till i went to fight mob when mob hit 19% it took off running faster then mob ever ran there .. at this point I camped out and re-ran full patch... I now there is some macro quest thing that makes you run faster and scared me that I might look like I hacked... It was all returned to normal when I got back in game...



Edited, May 10th 2008 3:57pm by Ultralit
#83 May 10 2008 at 3:57 PM Rating: Default
26 posts
Yes Dekusutaa, in all fairness they did give the account back. However with that they threatened that if i were caught cheating again they would close the account forever...and since I don't why I'm showing up as cheating I just assume not play.
I figure if I get the hankering to play again in the future, at least I'll have an account to do it from.

Polley
#84 May 11 2008 at 3:28 AM Rating: Decent
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Groogle wrote:
[quote] soe should never ban anyone for grouping with a hacker. unless there's chat text proving the group mates knew about it.

it's not easy for new, nor experianced players to know someone is cheating.
Bans by association are only given in cases such as when someone zones in to anguish with everything dead and only one other person in zone and loots it all. They -aren't- given for situations where it's a mostly legit group.



Just to update you, the player who accompanied Rmahnee and I into the guardian petitioned to ask if he would be banned for being in the group with Rmahnee and received a reply from a GM saying no, unless he himself used 3rd party software, he would not be banned THEN received an email from a Senior GM saying they were considering banning him for association and gaining loot or xp or flags etc.

I get the feeling Groogle you are playing devils advocate here, rather than calling us cheaters (unlike the clown who said SOE dont make mistakes) so I'd once again like to say 2 things. One, Rmahnee and Ozman were not cheating, I know it catagorically not because I have known them for years, or because I know they are honest, but because I was there, for 6 hours, and at no point did I witness any mobs dying by any method tagged exploitable.

Two, If anyone, ANYONE, has any constructive, positive advice other than, be patient, please post, because things are getting worse, SOE are working through the chain of people in the group and although they are making all the right noises (I am sorry you friend was banned for hacking) they continue to take over zealous action. I dont see them at this point apologising, for what is an ever worsening gaff.
#85 May 18 2008 at 2:34 PM Rating: Decent
Soe has done nothing to actually check the loggs or anything on my accounts as far as I can see they keep going back to the original gm who wrote back on my petition on 30 April that I was hacking on 19 April. They still give no particulars and speak in generalities. I will continue to try but they seem to be fervent that I cheated even though they are completely wrong. They never even actually gave me a written reason why they banned my warriors account. I seriously doubt I will ever support any sony product ever again as this has left me with a very bitter taste.

Regards
Rmahnee
#86 May 18 2008 at 9:22 PM Rating: Good
Finals = I am not around anywhere near as much as I should be.

They -do- look beyond header data though, or at least they maintain that they do.

Quote:
I get the feeling Groogle you are playing devils advocate here, rather than calling us cheaters (unlike the clown who said SOE dont make mistakes) so I'd once again like to say 2 things. One, Rmahnee and Ozman were not cheating, I know it catagorically not because I have known them for years, or because I know they are honest, but because I was there, for 6 hours, and at no point did I witness any mobs dying by any method tagged exploitable.

I'm not playing devils advocate. I honestly think that a false positive is pretty unlikely. Either they cheat, or someone at SOE made a really dumb mistake.
#87 May 19 2008 at 2:10 AM Rating: Decent
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Groogle wrote:
I'm not playing devils advocate. I honestly think that a false positive is pretty unlikely. Either they cheat, or someone at SOE made a really dumb mistake.


Maybe not a false positive but an anomaly of some type wouldn't be unheard of.

I think it's a matter of SOE being way over zealous and nailing anything that looks out of the ordinary. Wouldn't be the first time SOE has gone overboard.
#88 May 19 2008 at 4:42 AM Rating: Decent
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Ever notice that that out of every one here and in other EQ fourms that ever got banned it was always Sonys fault and they didnt do anything wrong?

I think very few of these storys are true. I have no doubt that SOE screws up from time to time....hell ever often in some cases, but to believe that every one of these caess the players was not at fault is a little unbelieveable. It seems to me there is a bit of a panic atm in the fourms. Everyone seems to up upset wondering if they will be next....chill out.

Every game has cheaters. IT make no financial sence for SOE or any game company to just go mucking about banning accounts for no reason.
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#89 May 19 2008 at 5:43 AM Rating: Default
26 posts
Well Roslek, Your correct, It's hard not to be skeptical about people posting on forums. People can make any claim they want, and there is only so much one can do to validate it. Any of us could argue that we did absolutely nothing wrong, but I'm willing to bet you, and most people, would never believe us.

I don't think that Sony is mucking about banning accounts for no reason, and I don't think anybody made that accusation. At this point the problem lies within the fact that Sony made an error but is unwilling to acknowledge it. They are very adamant that they are right, and we are guilty. All we want is for them to look long and hard at the situation, admit they screwed up, and make an attempt to rectify it and fix the problem.

Polley Pauhana


Edited for grammer

Edited, May 19th 2008 9:45am by PolleyPauhana
#90 May 19 2008 at 10:34 AM Rating: Decent
Also, think about it this way....

If you are a legitimate player, you will absolutely complain if you are banned for something you know you didn't do.

If you are a hack/cheating player, you know the risks and are okay with the resulting ban knowing you did it.

This would be why we see the complaints and still think that Sony can't get it wrong 100% of the time.
#91 May 20 2008 at 11:26 AM Rating: Decent
My suggestion is this.

If you're in a group, and it seems like someone is using a hack or some other violation of the ToS, leave the group and /report the player.

I was in a group recently where a guy was bragging about how much real world money he was making selling platinum. I (as well as a couple guildies in the group) left immediately, and /reported him. We all got responses of thanks from a GM, and I can only assume that we're not on any watch list or tagged for anything.
#92 May 20 2008 at 11:30 AM Rating: Decent
And one more point...

I fully understand why SoE wants to ban everyone in the group.. and here's why.

I play on the combine server, and we all know who the plat farmers are (hell, they got their own guild now..) but, the main ones never seem to be doing anything wrong, but let their other boxed accounts get banned, while they reap the rewards by saying 'what, it wasn't me, it was so and so, i had nothing to do with it'. And SoE seems to know what they're doing, and thus the group bannings.

That said, i fully believe and understand why you're upset. Hopefully you get everything resolved.
#93 May 23 2008 at 3:21 PM Rating: Decent
You seem to be WAY OFF THE SUBJECT.... We the grp gained nothing , a cloak that went to an alt whooppeee , we spent close to 6 hrs in the zone we were trying to find out about getting the tier 3 spells from finishing quests in the guardian, And Gloruk was closest to having it done We were helping guildies and trying to become more familiar with what was needed to get tier 3 spells SO GET OFF THIS IDEA THAT I GAINED ANYTHING... all I have gained is a boatload of frustration going to links that until recently I could not even get into. I don't run third party cheat software I ran wineq and magelo so please tell me if that is cheat software if it is then I will be the first to say my mistake but to my knowledge it is legal to run magelo update and wineq and I'm not even sure if I was running wineq. When we decided to do the guardian, I had loaded a slower so that we could get started, and the slower was camped in the zone after I dropped the grp and the task in order to get another player who plays his shammy much better than I play mine as a third box. So get off the idea that we gained anything, I / we gained nothing except alot of frustration over something I still don't understand.

Rmahnee

edited for grammar

Edited, May 23rd 2008 7:29pm by rmahnee
#94 May 26 2008 at 3:49 AM Rating: Decent
This morning I checked my email and found that the first two closed accounts have been restarted. I logged into both the cleric and the shaman, and asked that they restart my warriors account back up.
On the two accounts that were closed first, I was told After digging through your logs and taking a long look at your account history, I have lifted the ban on these two accounts.
The original petition was for the two accounts that were closed at first, so I just replied to the petition and asked that the third account also be reactivated. I am sure that they will also reactivate that account also.
I just wish I hadn't had to go back and forth on this. I do appreciate the fact that upper game management didn't just ignore my requests and they double checked. I don't like spammers anymore than any of you all that have posted here. But I know it takes alot out of a person trying to figure out what they did wrong when they know they aren't cheating.

Regards

Rmahnee
#95 May 27 2008 at 8:24 AM Rating: Decent
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Congratz on getting back in. And let us know if the warrior does also.

Edited, May 27th 2008 11:24am by kasandra
#96 May 27 2008 at 8:36 AM Rating: Decent
Persistence has paid off for both these guys.
So another simple lesson, if you KNOW you didn't do anything keep on them and they may see that there is some merit to your argument and they will restart the account.

Congrats guys. Welcome back.
#97 May 28 2008 at 3:34 AM Rating: Decent
26 posts
Way to go Rmahnee! I'm glad you got the accounts back! It sounds like Sony might be realizing that mistakes are made and they are correcting them. I hope that they can use what they learned from us, and others I'm sure, to fine tune their detection methods.

Welcome back!

Polley Pauhana
#98 Jun 03 2008 at 3:19 PM Rating: Decent
Siddious Scalezarr 80 Sk was Banned on The Tunare server for Plat hacking and ghost killing.When I called Custumer service they said that they had llegit proof of my doings. I simply reply I didnt even know how to install maps on my comp for the first year of eq so i ran around blindly. When i asked to show me proof they cannot and were very rude to me!I was also informed that i ad been warping all over the place. I said that i use camp fires alot when i use a campfire it ports me across zone to my group. Siddious was banned March 31 and to this day CS will stilll not work with me i had 2 mill plat on my account i got from selling trade skill stuff and armor they said i had plat hacks??? If anyone can please help me it would be much appreciated


Darkreaper Siddious Scalezarr
80 Shadowknght
73 days played
831 AA's
#99 Jun 04 2008 at 4:23 AM Rating: Decent
16 posts
Oh Siddious, this is Tinkishere. I am so sorry to hear this hon. I've played with you a lot and I know you are not a hacker babe. I really hope this all gets worked out for you.
#100REDACTED, Posted: Jun 11 2008 at 8:13 PM, Rating: Sub-Default, (Expand Post) http://www.macroquest2.com/wiki/index.php/MacroQuest_2
#101 Jun 11 2008 at 11:56 PM Rating: Decent
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nm, the one I was replying to fell below the line already.

Edited, Jun 12th 2008 9:57am by Whitman
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