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SoE dropped the Ball.. .I mean Bag again.Follow

#52 Dec 03 2013 at 4:10 PM Rating: Excellent
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Station Cash probably falls legally under the classification of gift cards. If a company sells gift cards and they don't get used, the cash involved is legally supposed to be sent to the state, just like with unclaimed payroll checks, "lost" bank accounts, etc. The idea is if a consumer loses track of such assets, the beneficiary should be "society as a whole", not the company that lucked into being the one holding the paperwork when the asset was lost. Most state governments publish lists of such assets where the name of the last owner is known, allowing them to be reclaimed for a limited period of time.

Otherwise the funds go into a general fund which can be used for essential purposes to benefit society, like new drapes for the governor, pay raises for hacks and cronies and other necessities. Smiley: sly

So, NO, I don't think Sony has completed the transaction by issuing SC in exchange for a customer's hard-earned cash. The SC is the equivalent of a gift card which has to be used for some real or virtual benefit before it's a completely done deal. I also think a case could be made that if someone "buys" SC during a period where Sony is offering some in-game "good" for a limited duration (like discounted bags) then the buyer is entited to return the SC and get his real money back if those virtual goods are not provided. Sure, the connection cannot be shown absolutely. But as an example, if SC sales tripled during a weekend where Sony offered 40-slot bags for 90% OFF, I guarantee you a clever attorney could make his case that most of that growth was tied to the short-term deal and if the bags aren't made available, refunds are definitely due.

I guarantee you the Good Wife would get you your money back! Smiley: wink

Edited, Dec 3rd 2013 5:10pm by Sippin
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#53 Dec 03 2013 at 5:28 PM Rating: Good
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SC wouldn't fall under the same rules as gift cards. Gift cards are meant to be transferable (and therefore act as "cash" between all parties) whereas SC explicitly is not.

When you purchase Station Cash, you do agree to the Terms & Services which states:
Quote:
No matter how you obtain Station Cash, you acknowledge and agree that such Station Cash solely represents a limited license right to a virtual good which is governed by the terms of this Agreement, and that such Station Cash is non-transferable to another person or Station Account, has no cash value and is not redeemable for any sum of money or monetary value from SOE at any time. The Station Cash does not constitute a personal property right.
[...]
You agree that SOE retains the unfettered right to modify its games and all aspects of characters, items, points and coin, including Station Cash (collectively, "Virtual Goods") therein. You acknowledge that SOE has been, is, and will be constantly making changes to its games. You further acknowledge that SOE can and will, in its discretion, modify features, functions or abilities of any element of any of its games or any Virtual Goods (which may, among other things, make the Virtual Goods substantially more valuable, effective or functional, or less valuable, effective or functional, more common or less common, or eliminated entirely). You acknowledge and agree that all Virtual Goods represent a limited license right governed by the terms of this Agreement, and are not redeemable for any sum of money or monetary value from SOE at any time.
[...]
YOU PROMISE, THEREFORE, THAT YOU WILL NEVER ASSERT OR BRING ANY CLAIM OR SUIT AGAINST SOE, ITS LICENSOR(S) OR THIRD PARTY PROVIDERS, ANY COMPANY IN THE SONY FAMILY, OR ANY EMPLOYEES OF ANY OF THE ABOVE, WHICH IS RELATED TO OR BASED ON [...] (V) A CLAIM FOR THE "VALUE" OF VIRTUAL GOODS THAT YOU MAY LOSE IF SOE DOES ANYTHING THAT IT IS ENTITLED TO DO PURSUANT TO ANY PROVISION OF THIS AGREEMENT, THE APPLICABLE GAME'S USER AGREEMENT AND SOFTWARE LICENSE, RULES OF CONDUCT, TERMS OF SERVICE AND/OR SOE'S PRIVACY POLICY, OR FOR ANY MALFUNCTIONS AND/OR "BUGS" IN SOE's GAMES...
(all bolding mine)

I know the standard argument about the validity of EULAs but, in absence of anyone presenting a law to the contrary, someone claiming damages because they received their SC but couldn't buy the item they wanted when they wanted wouldn't have a case.
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#54 Dec 03 2013 at 5:56 PM Rating: Good
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Quote:
Bait and switch
1: the ploy of offering a person something desirable to gain favor then thwarting expectations with something less desirable.


The 30% off on Station Credit offer is the bait.....


Quote:
Being the sort that says well what happens if I free up two inventory slots and then buy the 2 bag deal. Presto. I got the two bags but I had to select that option to get them. So I got my 4 by buying the two bag pack twice. Spent a little more but figured lesson learned for next time.



... and the unexpected failure to deliver 4Pack Black Friday bags, the switch.


I absolutely believe SOE made an honest mistake, but the outcome of this error looks less than favorable for the consumer. Gift cards can be redeemed at the retailer for cash, ipso-facto, station credits are not gift cards.
#55 Dec 04 2013 at 7:12 AM Rating: Excellent
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The issue here would be deceptive practices. No amount of shrinkwrap disclaimers would prevent legal actions based on that.

Years ago, I accepted a credit card company's offer for a balance transfer at a very low interest rate with the duration being promoted as "until the balance is paid off." I took it. Well, a year or so later the company cancelled the deal and gave me the choice of paying off the balance in full (on 30 days notice) or paying it off at a much higher rate. They pointed to language in their agreement that said they reserved the right to change any terms and conditions at any time at their sole discretion. Well, clearly this contradicted an advertised offer of a low rate "until the balance is paid in full." I had the $ to just pay it off so I did.

I read a couple years later that a law firm had pursued a class action against that company and won damages plus substantial punitive damages with a claim of deceptive practices.

Here's a question... we all know Sony will shut down EQ some day, and probably like with the closing the Mac server, without a lot of advance warning. What do you think if Sony announced in July 2019 a one-week "quintuple Station Cash" promo: you buy SC and get 5x as much for each $1 you spend. Then right after this sale ends they announce they're shutting down the servers in two weeks. You think they could get away with that? If you do, then how about they shut down the servers with one day of advance notice and announce this on the last day of the sale?

Clearly, there's some level of corporate behavior which would amount to fraud and deceptive practices, no matter how much boilerplate disclaimer language is crammed into a EULA.

Let me also add that I also don't think this bag promo fiasco was intentional on the part of anyone at Sony. But I do think it was a snafu whose possibility should have been better anticipated and/or responded to MUCH faster. Even if this had gone bad, a quick response from an authority figure that they're looking into fixing the problem and would extend or renew the offer real soon would have placated everyone but those who enjoy griping.




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#56 Dec 04 2013 at 9:05 AM Rating: Excellent
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Sippin wrote:
What do you think if Sony announced in July 2019 a one-week "quintuple Station Cash" promo: you buy SC and get 5x as much for each $1 you spend. Then right after this sale ends they announce they're shutting down the servers in two weeks. You think they could get away with that? If you do, then how about they shut down the servers with one day of advance notice and announce this on the last day of the sale?

Given that Station Cash is (I believe) transferable between games, it's entirely likely that they could "get away" with it. You still have your 5x SC, only now you'd have to spend it in EQ2 or some other SOE game to us it. I suppose it would be worse if they said they were shutting down the SC Store immediately and wouldn't provide any compensation but I don't see the point of trying to make up the absolute worst hypothetical. The actual event that occurred, with the bag sale, doesn't look as though it broke any laws or committed any tort (in my completely amateur opinion).
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#57 Dec 04 2013 at 1:33 PM Rating: Excellent
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Rukkuss wrote:
All of that aside sony has stated they are looking into it. And will most likely run the special again. Yes they screwed up by the transactions not going through but come on whats the need to continue this thread like this unless its an update.
Really?

Drama is nearly extinct at Zams. Whenever little bits spring up we have to nurture and cultivate them.

...I don't even play EQ!
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#58 Dec 04 2013 at 2:06 PM Rating: Good
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Elinda wrote:
Rukkuss wrote:
All of that aside sony has stated they are looking into it. And will most likely run the special again. Yes they screwed up by the transactions not going through but come on whats the need to continue this thread like this unless its an update.
Really?

Drama is nearly extinct at Zams. Whenever little bits spring up we have to nurture and cultivate them.

...I don't even play EQ!

Well it has been rather entertaining Smiley: sly
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#59 Dec 04 2013 at 2:12 PM Rating: Decent
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Trappin wrote:
Quote:
Bait and switch
1: the ploy of offering a person something desirable to gain favor then thwarting expectations with something less desirable.


The 30% off on Station Credit offer is the bait.....


Quote:
Being the sort that says well what happens if I free up two inventory slots and then buy the 2 bag deal. Presto. I got the two bags but I had to select that option to get them. So I got my 4 by buying the two bag pack twice. Spent a little more but figured lesson learned for next time.



... and the unexpected failure to deliver 4Pack Black Friday bags, the switch.


I absolutely believe SOE made an honest mistake, but the outcome of this error looks less than favorable for the consumer. Gift cards can be redeemed at the retailer for cash, ipso-facto, station credits are not gift cards.


Did anyone try to free up 4 inventory slots and see if it worked? I guess what I'm getting at here is that it's possible that there was nothing wrong with the store at all (and nothing nefarious), but folks just didn't realize they needed an open inventory slot for every bag in the offer. I fully admit not reading through the piles of people whining about this, so it's entirely possible that this was fully covered, there was something specifically broken with the 4 bag deal, etc.

I'll point out again though that you got the station cash you paid for. That station cash didn't poof, nor did it debit it but give you nothing in return. You still have what you purchased and can use it in the future for additional purchases. And it's not like they'll never have a big bag offering again. In fact, they'll likely have an even better one at some point in the future, so I guess I'm just not getting the deal here.

Now, what's annoying is me having purchased 3 additional merc slots (to bring the total to four), only to get an email a few days ago saying as a reward for my loyal playing/paying/whatever, they're giving me a free merc slot. Gee. Would have been nice to know that a month ago. Still, I purchased it when they had a half price deal going, so it's really not that big a deal.
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#60 Dec 04 2013 at 2:15 PM Rating: Excellent
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Elinda sucks!! Smiley: mad
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Wow. Regular ol' Joph fan club in here.
#61 Dec 04 2013 at 2:31 PM Rating: Good
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Quote:
I'll point out again though that you got the station cash you paid for. That station cash didn't poof, nor did it debit it but give you nothing in return. You still have what you purchased and can use it in the future for additional purchases
\

Yes, both you and Joph are like (video) on this point.




Repeating something doesn't make it true, it's just annoying annoying..

Edited, Dec 4th 2013 12:34pm by Trappin
#62 Dec 04 2013 at 3:14 PM Rating: Excellent
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Repeating it might not make it true but it being accurate certainly helps Smiley: grin
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#63 Dec 04 2013 at 8:37 PM Rating: Good
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gbaji wrote:
Trappin wrote:
Quote:
Bait and switch
1: the ploy of offering a person something desirable to gain favor then thwarting expectations with something less desirable.


The 30% off on Station Credit offer is the bait.....


Quote:
Being the sort that says well what happens if I free up two inventory slots and then buy the 2 bag deal. Presto. I got the two bags but I had to select that option to get them. So I got my 4 by buying the two bag pack twice. Spent a little more but figured lesson learned for next time.



... and the unexpected failure to deliver 4Pack Black Friday bags, the switch.


I absolutely believe SOE made an honest mistake, but the outcome of this error looks less than favorable for the consumer. Gift cards can be redeemed at the retailer for cash, ipso-facto, station credits are not gift cards.


Did anyone try to free up 4 inventory slots and see if it worked? I guess what I'm getting at here is that it's possible that there was nothing wrong with the store at all (and nothing nefarious), but folks just didn't realize they needed an open inventory slot for every bag in the offer. I fully admit not reading through the piles of people whining about this, so it's entirely possible that this was fully covered, there was something specifically broken with the 4 bag deal, etc.

I'll point out again though that you got the station cash you paid for. That station cash didn't poof, nor did it debit it but give you nothing in return. You still have what you purchased and can use it in the future for additional purchases. And it's not like they'll never have a big bag offering again. In fact, they'll likely have an even better one at some point in the future, so I guess I'm just not getting the deal here.

Now, what's annoying is me having purchased 3 additional merc slots (to bring the total to four), only to get an email a few days ago saying as a reward for my loyal playing/paying/whatever, they're giving me a free merc slot. Gee. Would have been nice to know that a month ago. Still, I purchased it when they had a half price deal going, so it's really not that big a deal.

Yes. I did free up four slots before I tried to buy the bag package. SoE has admitted that there was a problem and that they will make the offer for bags again, soon. They said it will be for a longer time period.
Quote today from Piestro (SoE Public Relations)
"Due to the malicious actions of a few gnoll evildoers (they tried to ruin our lands), the large bundle of Wayfarer's Pocketed Rucksacks was not available last Friday as we had hoped. In an effort to make these bags available for those of you who were interested, and to continue to thwart the efforts of gnolls everywhere, we'll be putting this bundle back on the Marketplace from the afternoon of Friday, December 6, 2013, until 11:59pm Pacific on Sunday, December 8.

So jump in game this weekend, stand against the gnolls, and pick up one of these bundles! You won't regret it! " https://forums.station.sony.com/eq/index.php?threads/the-wayfarers-pocketed-rucksack-bundle-is-returning-to-the-marketplace-for-a-limited-engagement.205529/
Thanks You SoE.
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#64 Dec 05 2013 at 5:44 AM Rating: Excellent
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Vinney wrote:
Now I am too thin skinned?.... I am an umpire in real life...so that kind of shoots that down.... I am just tired of stupidity and if you didn't take the time to read...then if the shoe fits wear it.


Yeah, you kind of are.

Umpire Kaolian
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#65 Dec 05 2013 at 7:27 AM Rating: Default
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Dread Lörd Kaolian wrote:
Vinney wrote:
Now I am too thin skinned?.... I am an umpire in real life...so that kind of shoots that down.... I am just tired of stupidity and if you didn't take the time to read...then if the shoe fits wear it.


Yeah, you kind of are.

Umpire Kaolian

Why would you need to even reply to this as an administrator.... and I think you are a JERK. They pull your title out of a crackerjacks box?
Lot lead up to that comment I when I replied.


Edited, Dec 5th 2013 5:39am by Vinney
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#66 Dec 05 2013 at 7:50 AM Rating: Excellent
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Only six days late on the call, chief. No flag for piling on?
#67 Dec 05 2013 at 8:01 AM Rating: Excellent
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Vinny, you've become an object for bloodsport here. When the picadors from the asylum begin airdropping into the arena, it's time to hunker down, or suffer the spears.

Refrain from posting when angry.

Edited, Dec 5th 2013 6:06am by Trappin
#68 Dec 05 2013 at 8:16 AM Rating: Default
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There is not enough spears :) .... I have never been the fair Haired child here...but I have added a ton of information and lot of replies to the majority of my post. example this one. You are right on the delay and piling on.... way out of line for an administrator. Nothing I have said is out of line and is the TRUTH... obviously the truth hurts the simple minded. But thanks your words of wisdom have not gone unheard.
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#69 Dec 05 2013 at 8:23 AM Rating: Excellent
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Because you're being an *** to my forum posters and you need to cool it? And I didn't see the thread until now?

As to my title, Yup! Right next to this big ol' mute button. Ain't it shiny? Care to see how it works?

Strike 1!

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#70 Dec 05 2013 at 8:32 AM Rating: Good
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Dread Lörd Kaolian wrote:
Because you're being an *** to my forum posters and you need to cool it? And I didn't see the thread until now?

As to my title, Yup! Right next to this big ol' mute button. Ain't it shiny? Care to see how it works?

Strike 1!


You used PosterS in plural... I have to disagree with you.
And if you looked at the thread there was no more correspondence between me and Jophiel and was settled and stopped a while back.
As to your threat to “mute me”…. Speaks for itself…Other customers and posters here can easily read between the lines. By the way thanks for calling me an "***" very very professional.


Edited, Dec 5th 2013 6:35am by Vinney
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#71 Dec 05 2013 at 8:38 AM Rating: Excellent
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Vinney... I see no point in calling out Kaolian (someone who probably hasn't needed to read a thread on the EQ board in ages). A PM may have diffused the situation, or at least let you air "your side" in a more constructive way. I read most of your posts as you sounding really angry (in this thread) and that is out of character for our local housing guru and PVP on zek guru.

Look at your ratings per post in this thread: once people understood your original point, post #1 became "excellent" rated. You've also got a "sub-default" in the same thread. I don't think I have ever seen that for someone that doesn't start off as "excellent" (it happens in the asylum because some of the posters there like to be intentinally inflammatory and don't mind some karma sink as the cost of their fun).

I've also rarely seen someone rated down below "decent" on the EQ boards that wasn't a plat seller or emu fanboi. This thread is probably one of the most rated* in the last couple of years, but maybe we've become numb to that on the EQ boards as people don't use it enough?


*and actually rated properly, based on what the individual post actually said.
#72 Dec 05 2013 at 8:39 AM Rating: Good
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This one goes out to all the ZAM picadors.



Sometimes the bull plays by it's own rules, but don't count on it.

#73 Dec 05 2013 at 8:39 AM Rating: Excellent
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Ok, thats the way you want to play, Strike 2 and 3. E-mail me when you feel like playing nice and we'll see about unmuting you.
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#74 Dec 05 2013 at 10:23 AM Rating: Excellent
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So Vinney has been muted over this thread... "which had a viral beginning then recovered it seemed...then ended with a forum suspension".. This may have been totally unnecessary..in my humble opinion..

No matter what side of the issue one was on.



#75 Dec 05 2013 at 10:25 AM Rating: Good
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hexeez wrote:
So Vinney has been muted over this thread... "which had a viral beginning then recovered it seemed...then ended with a forum suspension".. This may have been totally unnecessary..in my humble opinion..

No matter what side of the issue one was on.




Im afraid thats the way i see it also Hex.
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#76 Dec 05 2013 at 10:35 AM Rating: Good
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Yes Rukkuss,

I hope Vinney comes back when (and if) it is lifted as over the long term Vinney has contributed greatly re his threads for the housing aspects of EQ.

This thread just got out of control (like the China sea crisis) just when I thought it was simmering down.








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