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#52 Oct 03 2014 at 6:21 PM Rating: Good
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Olorinus the Ludicrous wrote:
I appreciate that your tears don't help... but I repeat, I am NOT going to open an account at a second bank so that SE can get my money. That's ridiculous, please stop suggesting it.

Also, you guys live in the states I assume (which is why you keep referring to small town as if that has anything to do with banks? Canada is different, we don't have town banks the way you do), and regardless, many don't have online debit cards. The end.

And even if I did have one, I would not swap to it as I am not going to reward a company for making a boneheaded decision. Same as people who quit when SE insisted on Click and Steal over direct credit billing. They could have signed up for click and steal but they didn't want to.

If it was legitimate for people to quit over that, it's legit for me to say no thanks to SE over this change.


Then why are we still talking about this, if it is clear you are dead-set on quitting?

You're not going to make SE re-think their decision with this. Decisions such as these are usually made because of contractual issues or other similar issues. Their contract expired and for whatever reason, it is not feasible to renew it, or one or both parties do not wish to continue doing business with each other. The fault might not even be on SE's end at all, it could be the middleman money handling company that doesn't wish to do business with SE.

As far as direct debit/credit billing, maybe that is not possible for whatever reason? You do realize that pretty much nobody has direct access to a credit card system, right? Every single Grocery Store, Department Store, anybody that has a card machine has to pay somebody else for the use of that machine. Online business are no exception to this rule, I suspect. It always works like this:

Business > Credit/Debit Service -> Bank -> Your Money

That's assuming you get your credit card through a bank. If not, then skip the bank part. The Credit/Debit Service is provided by various companies (like Click&Buy). SE needed to find an international one that handles international transactions, and I suspect the list of these isn't large.

And besides, why are you debating Direct Credit Cards when you said yourself you don't even HAVE a Credit Card that you are willing to use?
#53 Oct 04 2014 at 6:50 AM Rating: Default
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It playspan not paypal and copy full note next time with the date.


Jun. 27, 2014 15:45 [PDT] From: FINAL FANTASY XI

Regarding Ultimate Game Card and Ultimate Points



This is a notice to all customers who use PlaySpan’s Ultimate Game Card or UltimatePoints as a method of payment to purchase Crysta.

As you already may be aware, PlaySpan will be retiring the Ultimate Game Card and UltimatePoints. This means these 2 options will no longer be offered as a payment method for purchasing Crysta.

The last day to redeem retail Ultimate Game Card codes will be September 29, 2014 and the last day to redeem your UltimatePoints will be October 31, 2014.

For additional information regarding the retirement of these options, please visit the appropriate link below.

Ultimate Game Card: http://www.ultimategamecard.com/
UltimatePoints: http://www.ultimatepay.com/

In light of this news, we are also working with payment providers to increase the number of payment solutions we can offer.

#54 Oct 04 2014 at 9:24 AM Rating: Default
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Stop whining and just have your girlfriend charge the $12 to her credit card.

There, problem solved.

Edited, Oct 4th 2014 11:26am by BrokenFox
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#55 Oct 04 2014 at 4:24 PM Rating: Good
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Quote:
As you already may be aware, PlaySpan will be retiring the Ultimate Game Card and UltimatePoints.


Unless PlaySpan is owned by SE, this isn't even SE's fault at all. Olorinus is getting mad at the wrong people entirely.

Quote:
In light of this news, we are also working with payment providers to increase the number of payment solutions we can offer.


.......and look at this, they're trying to improve the situation for those who can no longer play because of PlaySpan's decision.

So maybe they aren't so "cr*ppy" about customer service afterall, eh?
#56 Oct 05 2014 at 1:24 PM Rating: Decent
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Olorinus I don't reply often but please rethink your position and get a small limit CC and stay and enjoy the game.

I am in Canada as well and in a town of less then 300 ppl ;;.. so I do realize how remote and inconvenient online things in general can be at times(especially anything that deals with any SE game lol)

Very few posters are so helpful to others and welcoming, and try to give the game a good impression when they come to the forums. You enjoy the game probably more then you want to admit atm,, do what it takes to stay and enjoy it :)

(as wrong as it is for se to take away payment methods with little or no notice, don't let something like that ruin something I know you enjoy.)
#57 Oct 05 2014 at 6:26 PM Rating: Good
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5 months is not little notice.
#58 Oct 06 2014 at 10:52 AM Rating: Decent
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sgtsagara wrote:
5 months is not little notice.


those notices said they were getting rid of ultimate game cards, not paypal. They even noted in their OCT 1 notice - that they decided on short notice to cancel everything else as well since UGC was not working. That was never part of the original announcement.

Regardless... whatever. I am not going to jump through hoops for them. Especially not when they leave my favourite jobs in the dust (forever). I was already annoyed - this put me over the edge. I'm done.

They had 5 months to set up paypal. Saying "it's not their fault" is ludicrous. I could set up paypal billing in a couple days, max, and I am not an international corporation with thousands of staff and millions of dollars. They made the decision to not replace UPay with a similar billing option. So yes, it is their fault.
#59 Oct 06 2014 at 11:15 AM Rating: Decent
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Its not PAYPAL its PLAYSPAN and there is no October notice. Last one was September 10.

Edited, Oct 6th 2014 1:18pm by sgtsagara
#60 Oct 06 2014 at 11:49 AM Rating: Good
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They had 5 months to set up paypal. Saying "it's not their fault" is ludicrous. I could set up paypal billing in a couple days, max, and I am not an international corporation with thousands of staff and millions of dollars. They made the decision to not replace UPay with a similar billing option. So yes, it is their fault.


So I assume you run an international game and accounts system?

I'm sure you could "in a couple days" reprogram the whole system to accept PayPal payments, and to have the SE Account Management system recognize it and all that jazz?

It isn't just "Switch UPlay to Paypal". They most likely have to do some back-end work where the SE Account Management System has to recognize Paypal payments, and properly credit your account and do all of this automatically. Maybe it takes time to re-code all of this stuff?

Or maybe they don't want to do Paypal. Not everybody trusts Paypal. I know a few people who refuse to touch it. Heck, Blizzard doesn't even use Paypal last I heard. Now, granted, they do direct Credit Card -and- a Game Card system so they might not feel they need it, but still.

Still don't think the fault lies with SE. I'm sorry, I disagree with you there. You're expecting them to get on their knees and hack out a system in a few days over some fringe case people who can't use NORMAL payment methods (like yourself). It ain't SE's fault you don't have a credit card like nearly everybody else does. It ain't SE's fault you chose a bank that doesn't give people a check card (I seriously still wonder WTF is with that... no real bank does that these days that I know of...). It ain't SE's fault you're unwilling to use your partner's card because you don't feel like paying the interest on it.

None of that is SE's fault.
#61 Oct 06 2014 at 3:40 PM Rating: Good
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Olorinus the Ludicrous wrote:
Those cost a fortune. Not interested in paying 20 dollars for a 15 dollar charge. Not to mention they are incredibly inconvenient (hard to get exact amount from them)

You know you can now select exactly how much crysta you want to purchase, right? I have a main and two mules on one account, so I pay 2990 every other month for crysta. (credit card via UP) If you don't mind leaving some excess in crysta from month to month then you could just buy whatever crysta a pre-loaded card has. It's not like the crysta disappears forever if you don't use it right away. And if not, just buy the crysta based on what you need and what's left on the card, taking a moment to do the math so you don't end up with less than a minimum amount on the card. (And I sure hope you weren't saying that you have to pay $20 for a $15 card.)

But yeah, Canada does complicate things. It's like it's a whole other country or something.
#62 Oct 06 2014 at 5:02 PM Rating: Decent
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Elwynbelwyn wrote:
Olorinus the Ludicrous wrote:
Those cost a fortune. Not interested in paying 20 dollars for a 15 dollar charge. Not to mention they are incredibly inconvenient (hard to get exact amount from them)

You know you can now select exactly how much crysta you want to purchase, right? I have a main and two mules on one account, so I pay 2990 every other month for crysta. (credit card via UP) If you don't mind leaving some excess in crysta from month to month then you could just buy whatever crysta a pre-loaded card has. It's not like the crysta disappears forever if you don't use it right away. And if not, just buy the crysta based on what you need and what's left on the card, taking a moment to do the math so you don't end up with less than a minimum amount on the card. (And I sure hope you weren't saying that you have to pay $20 for a $15 card.)

But yeah, Canada does complicate things. It's like it's a whole other country or something.


When you buy a "20" Visa prepaid card there is roughly 5 dollars of that eaten by fees. For the card. They are a terrible deal.

You also need to set it all up. It's a hassle. Really again, this is about me not wanting to jump through hoops. If SE wants my money, they can put back paypal payments. If they don't they can leave it as is.

If I was desperate I could find a way to pay for FFXI. It's simply not worth it to me at this point. I've gone through enough hassle with SE. Seriously. Every time I've ever needed to do anything to do with payments etc it's been a nightmare with SE. I'm just done.

Edited, Oct 6th 2014 4:04pm by Olorinus
#63 Oct 06 2014 at 7:26 PM Rating: Decent
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Lyrailis wrote:
Quote:
They had 5 months to set up paypal. Saying "it's not their fault" is ludicrous. I could set up paypal billing in a couple days, max, and I am not an international corporation with thousands of staff and millions of dollars. They made the decision to not replace UPay with a similar billing option. So yes, it is their fault.


So I assume you run an international game and accounts system?

I'm sure you could "in a couple days" reprogram the whole system to accept PayPal payments, and to have the SE Account Management system recognize it and all that jazz?

It isn't just "Switch UPlay to Paypal". They most likely have to do some back-end work where the SE Account Management System has to recognize Paypal payments, and properly credit your account and do all of this automatically. Maybe it takes time to re-code all of this stuff?

Or maybe they don't want to do Paypal. Not everybody trusts Paypal. I know a few people who refuse to touch it. Heck, Blizzard doesn't even use Paypal last I heard. Now, granted, they do direct Credit Card -and- a Game Card system so they might not feel they need it, but still.

Still don't think the fault lies with SE. I'm sorry, I disagree with you there. You're expecting them to get on their knees and hack out a system in a few days over some fringe case people who can't use NORMAL payment methods (like yourself). It ain't SE's fault you don't have a credit card like nearly everybody else does. It ain't SE's fault you chose a bank that doesn't give people a check card (I seriously still wonder WTF is with that... no real bank does that these days that I know of...). It ain't SE's fault you're unwilling to use your partner's card because you don't feel like paying the interest on it.

None of that is SE's fault.


Blizz seems to not be having much of a problem setting up game cards and other payment options. SE is a lack luster company altogether and should never be defended. SE is not some indie developer and the thought they can't set up a system that is on par with it's competitors is laughable at best. With how much competition is out there not providing as many options for payment or making payment more of a hassle then the other guys is a very costly mistake and falls right on SE. Remember it is not just FFXI that this effects but 14 and beyond.

Edited, Oct 7th 2014 7:17am by RavennofTitan
#64 Oct 07 2014 at 1:47 AM Rating: Good
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That much is true. Setting up and managing an account with SE is always a giant pain in the ***. There are about 300 more steps than there has to be.
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#65 Oct 07 2014 at 11:48 AM Rating: Good
If it was SE's decision to drop playspan (and that doesn't seem to be certain), I don't think I get it. The cards may have been retired, but they still supported a lot of other payment methods. Why throw that away?
#66 Oct 07 2014 at 12:44 PM Rating: Excellent
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Quote:
When you buy a "20" Visa prepaid card there is roughly 5 dollars of that eaten by fees. For the card. They are a terrible deal.


The store in my area sells Prepaid VISA cards that are $50 or $100 and have a $3.95 activation fee.

I don't know why $20 VISA cards at your store are $5, lol. Something about that doesn't sound right. And there's pretty much no "setup" required; you take the card to the cash register, pay for it, the cashier activates it and it is ready to go, then you simply log onto SE's Account Management System, buy $100 worth of Crysta and you're good to go, for probably 7-8 months.
#67 Oct 08 2014 at 12:57 AM Rating: Decent
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Lyrailis wrote:
Quote:
When you buy a "20" Visa prepaid card there is roughly 5 dollars of that eaten by fees. For the card. They are a terrible deal.


The store in my area sells Prepaid VISA cards that are $50 or $100 and have a $3.95 activation fee.

I don't know why $20 VISA cards at your store are $5, lol. Something about that doesn't sound right. And there's pretty much no "setup" required; you take the card to the cash register, pay for it, the cashier activates it and it is ready to go, then you simply log onto SE's Account Management System, buy $100 worth of Crysta and you're good to go, for probably 7-8 months.


Same activation fee for a 20 buck card as a 50. So, if I don't want to do the big initial outlay, I pay a huge percentage as fees. Sorry, 4 dollars, not 5. still, like 20 per cent of the value of the card eaten by fees.

And you can't generally use them online without setting up an address on a website. Each one (of course) will have a new login and password and it can never be refilled. Expensive and inconvenient.

It's a moot point as you noted above, and apparently someone feels the need to rate nuke anyone who questions why SE is too incompetent to set up varied payment methods... or even consistently accept the credit cards they say they accept... but oh well, can't help but give a rebuttal to a suggestion I pay 20 per cent markup so I can jump through hoops to give SE money

Especially since even if I buy the prepaid card there is no guarantee that SE will accept it.
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