For those with the 18 digit codes

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#27 Aug 10 2013 at 12:14 PM Rating: Good

__DEL__1642983411582

Sage

2,232 posts

LebargeX wrote:

IKickYoDog wrote:

Has anyone who pre-ordered through the SE website gotten their code yet? I pre-ordered the PC CE and have not received anything.

It's in the confirmation/receipt email after you purchase. Mine came from webhelp.v4@digitalriver.com

I got the PS3 CE from there

I decided to go ahead and throw the email in here. Some names have been changed to protect the innocent.

Dear Mr. Awesome,

Thank you for ordering from Square-Enix, Inc. on May 23, 2013. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Square Enix.com on your credit card billing statement.

Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.

To look up your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com

Your Order and Billing Information:
Order Number: XXXXXXXXXX
Order Date: May 23, 2013

shipping/billing info was here

Product SKU: 91015
Product Name: FINAL FANTASYÂ® XIV: A Realm Rebornâ„¢ Collectors Edition [PS3] (Pre-Ordered)
Anticipated Released Date: August 27, 2013
Qty Ordered: 1
Amount: $79.99
Shipment Tracking Numbers:

Product SKU: PC Download
Product Name: FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package
Qty Ordered: 1
Amount: $0.00
Serial Number/Product Code: ABCDEF-123-ABCDEF-123

Subtotal: $79.99
Shipping: $6.70

Tax: $0.00
Total: $86.69
Discount: $19.99

Additional Product Information:
FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package - Instructions to sign up for early access to the game: <br><br> Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content. <br><br> You will need an active Square Enix account to complete this process so, if you want to set one up in advance, please go here: http://na.square-enix.com/members.

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#28 Aug 10 2013 at 12:16 PM Rating: Good

__DEL__1612743433265

Sage

448 posts

LebargeX wrote:

IKickYoDog wrote:

Has anyone who pre-ordered through the SE website gotten their code yet? I pre-ordered the PC CE and have not received anything.

It's in the confirmation/receipt email after you purchase. Mine came from webhelp.v4@digitalriver.com

I got the PS3 CE from there

I got my receipt the minute I ordered.

Then a day or two later I received the pre-order code to the tune of:

Quote:

Dear XXX,

It has come to our attention that you recently ordered FINAL FANTASY XIV: A Realm Reborn from the Square Enix Online Store, but did not receive your pre-order bonus code.

Order ID/s: ###########

We apologize for any inconvenience this has caused and have provided your pre-order bonus code/s below:

XXXXXX-###-XXXXXX-###

As a reminder, the preorder bonus code provides you with early access to the game, as well as the Cait Sith Doll Minion and the Mog Cap digital in-game content.

Sincerely,

Square Enix Customer Service

This came via bluehornet.com address so it was conveniently in my spam folder. >.<

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#29 Aug 10 2013 at 1:30 PM Rating: Good

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View User Forum

Sage

896 posts

Well this is frustrating. I am almost certain that I pre-ordered the game on the SE website when CE's were announced and available. I even remember seeing a window or email about some codes and that they'd be available for use later. But now, I can find no record of the purchase at all. Not in any of my emails, not in my bank account, not on my SE acct management system.

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#30 Aug 10 2013 at 6:32 PM Rating: Good

__DEL__1642983411582

Sage

2,232 posts

IKickYoDog wrote:

Well this is frustrating. I am almost certain that I pre-ordered the game on the SE website when CE's were announced and available. I even remember seeing a window or email about some codes and that they'd be available for use later. But now, I can find no record of the purchase at all. Not in any of my emails, not in my bank account, not on my SE acct management system.

The charge for my copy also dropped off my bank account. I called and asked and hey said its a pre-auth charge. The charge will stick on release day. I'd never pre ordered online before but apparently this is how it works. You're not officially charged until he item ships.

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For those with the 18 digit codesFollow