Tin??!!? As in the metal ?Follow

I just got an email about the status of my DVD " Collectors Edition" ...Try not to fall off the chair laughing .
They say that the "Importation Containers " have been held up by the Customs Department because of the presence of " Tin" in the packaging . Sony says the game should ship to me by Friday .
I was wondering if there is some kind of " Tin" quarantine procedure ? Could we be facing a new terroist plot to flood the USA with cheap metal action figures or something ?
I respect the Homeland Security`s job to try and keep us safe . However, I dont think I need to worry about " Tin" from Sony Corp. ..Do I ? .../wink

This is the message I got in my E-mail.....You guys have a great sense of humor.....but mine is all gone now......What the heck I pay twice the amount for the game, and I wait twice as long to get it.....and they charged me for shipping of $12.50 for next day delivery......I also ordered the CD version of the game from EB Games Online...and they are shipping the starter kit, and the cd for free...what up with that? And Sony charged me $6.95 for shipping the starter kit....Geeeze......

Thank you for your recent pre-order or order of EverQuest [R] II: Collector’s Edition.

We experienced an unfortunate delay with U.S. Customs in clearing importation of recent shipments of the "tin" in which it is packaged. As a result we will not begin shipping the orders for these units until late this week.

We offer you our apology.

At this time we would like to offer you the ability to cancel your Station Store pre-order or order. No refund is necessary as your product has not been shipped and you have not been charged for the purchase.

To cancel send your Station Name and Order number to returns@soe.sony.com. Requests for cancellation must be received by 6:00 PM PST on Wednesday, November 10, 2004. Once you request the cancellation you will be unable to reinstate that order. If you decide you want the product you will need to visit the Station Store to repurchase it (https://store.station.sony.com/hardgood.jsp?SKU=EQ2RE-HG-SW1104-CLLCTR).

If you choose not to cancel your pre-order or pending order (and purchase the Collector’s Edition from the Station Store), we will include an additional seven (7) days service in addition to the regular thirty (30) days once you register a Collector’s Edition account key.

We apologize for any inconvenience this has caused.

Sincerely,

Sony Online Entertainment


Edited, Tue Nov 9 21:31:07 2004 by Spiritchaser

I'm very angry with them over this right now. The SOB's sent an email out last week about how it was "in stock" and everything was fine. Now, on day 2 of when it's shipping, we get told there was a problem with US Customs over the tin container you're importing from whatever 3rd world country they used. Here we are shelling out $90 a piece for these special collector's edition of this freakin game and they give us 3rd rate customer service. They knew yesterday this game wasn't shipping out on time and that there was a problem. It's not complicated crap to figure this out. Atleast I didn't take the day off for this, or I would've been much madder than I am now.

I am in the same boat and have been furious all day. I unfortunately took the day off thinking that maybe they forgot to send me an email about sending it. So yeah i had to hear about it from a friend 5 hours before they ever sent me thier BS explanation of why they didnt ship the game. I called SOE and actually got through to a customer service rep after all of this and he told me that they accidentally sold out of the copies (by selling to retail stores and other distributers) and that was the reason why it wasnt shipped. I personally will never order anything through sony again. And yes I got the comfirmation email also on the 5th stating that my preorder was in stock and ready to ship. What a bunch of bull SOE has screwed is loyal customers over once again.

At least you guys got an email saying it was delayed. I have gotten no email about this delay at all. I got one last week saying it was in stock and ready to ship! I say fire the shipping manager!

You guys will love this, i was at Best Buy in Spokane WA. at 1:30pm 11/9/04. There were at least 20 collectors edditions in the "import held up" tins. So was it held up ONLY for the pre order peeps?