IT'S BACK!!!!!!!!!!!!!!!!!!!!!!! http://eq2.zam.com/story.html?story=26375
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* On May 11th, the EQ2 team announced along with the daily "we're still down" message:
Quote:
All houses requiring rent will have one month added free to help offset any costs incurred during this outage.
* On May 12th SOE released their "make good" update:
Quote:
We are currently in the process of an extensive upgrade to our network to further protect your information from future attacks. It will likely be at least a few more days before we restore our services, and when we come back online, here is what you can expect for each of our game services.
First and foremost, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Additionally, many games are offering a variety of in-game items and special events to welcome players back once our services resume (per the outline below). This is true for both PC and PlayStation®3 computer entertainment system based products.
...EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals.
...And finally, our Station Access subscribers will receive 500 Station Cash, in addition to the subscription time and items listed above.
First and foremost, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Additionally, many games are offering a variety of in-game items and special events to welcome players back once our services resume (per the outline below). This is true for both PC and PlayStation®3 computer entertainment system based products.
...EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals.
...And finally, our Station Access subscribers will receive 500 Station Cash, in addition to the subscription time and items listed above.
* On May 12th SOE also announced Identity Theft protection for U.S. customers: http://www.soe.com/securityupdate/debix.vm
* On May 17th SOE announced ID Theft protection for EU customers: http://eq2.zam.com/story.html?story=26396
All ZAM articles related to this downtime can be found here.
Also remember that during the downtime you are welcome to join us in our IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.
To contact customer service regarding billing or account security:
Amnerys on Facebook wrote:
Any players that have concerns regarding their account status and security should contact CS at 1-858-537-0898 (10am – 7pm PST, Mon-Fri).
Please use the following phone numbers for your international area. Remember that these numbers are not toll free and are considered long distance from within each country. Players using the "Outside France" phone number will be subject to International fees. UK: (44) 870-600-0267 - DE: (49) 180-500-7774 - FR: Inside France: (33) 825-120-549 - Outside France: (33) 171-230-495
Please use the following phone numbers for your international area. Remember that these numbers are not toll free and are considered long distance from within each country. Players using the "Outside France" phone number will be subject to International fees. UK: (44) 870-600-0267 - DE: (49) 180-500-7774 - FR: Inside France: (33) 825-120-549 - Outside France: (33) 171-230-495
OP: Everything is down! Read more: http://eq2.zam.com/story.html?story=26238
Edited, May 4th 2011 7:20am by Cyliena
Edited, May 4th 2011 2:48pm by Cyliena
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Edited, May 27th 2011 1:02am by Cyliena Lock Thread: