Hi people. I do not expect your symphathy or your jeers yet I know I shall get the later.
I was playing but an hour ago and trying to sell my glorious Black Mushroom Pot when I started being harassed by people for asking too much money. I used the trade channel and was perfectly polite about it. After many taunts from some real jerks I finally lost my cool and cursed at them. Now I find myself banned for two days. While this alone is confusing and angering because I know there is a filter in the game for these specific reasons they add insult to injury by having the absolute worst customer server I have ever experienced in an online game.
Not only am I banned from the game but I am banned from the boards. I wanted an explaination as to why I was banned but no one can tell me. No one talked to me in game I just suddenly had a black screen with white letters saying "banned".
I have never been banned from an online game before in my entire history of 10+ years gaming so as you can imagine my first thoughts where that this was some new bug but, alas I was mistaken.
This is where I began to grow increasingly angry. I talked to account services and they told me there was nothing they could do and that I must send an email and wait a day for a response. Wait a day? I work full time and go to school full time. I have very few hours to play as it is. I feel like some scummy gold seller. I feel subhuman. I paid 200 dollars for a Founder subscription for what?
Well.... I asked for a full refund because I was so disgusted. They said they could cancel my account but no refund. I was shocked at my mistreatment by Turbine. To be banned and not even allowed to defend myself?! Not even given a reason. Is this the way they treat customers? Is this all we are to them is cash, cold hard and cruel? They took my 200 dollars and are happy to keep it and simply dismiss me.
How can this happen? I ask you all if this is standard practice? Was I a fool to think I would be treated fairly and justly?
Edited, Nov 8th 2007 5:37pm by Auldrek