Poor customer service Follow

No, I haven't. I've been around since alpha and to me, the whole Turbine staff still seems to be kicking ***.


What would you like them to do, reject the nominations and awards with a self effacing "no, we don't deserve it"?
It's called promotion and shouldn't be regarded as a personal affront just because you are having issues ingame.


Are those East Coast hours? Because Turbine is an East Coast company so noon for them would be 9AM for the West coast. Which (IMHO) is a reasonable time for them to open. And closing at 9PM there would be 6PM on the West coast. Again, a reasonable time to close for the evening, no?


Detailing a repeatable problem is often the first step in trouble shooting. By asking you to start fresh you can possibly create a situation that can be repeated and is therefore traceable. This suggestion is as logical as recommending that you re-boot.


Because customer service isn't a "personal" kind of department. Anyone there should be able to pick up your problem and work it. Your file should be available to the entire team and not just the guy who first responded to you.


Sorry but as soon as you post the thread you open the door to response from the general population here.
You don't get to specify what type of responses are acceptable to you.




Edited, Dec 13th 2008 3:47pm by OldBlueDragon

Not to beat a dead horse or anything, but they fixed the crashing due to one particular item in patch 1. Have you tried actually posting on the tech support forums with your computer details?

I think people should be able to go home to their families.
I'm very sorry if you think i am mad at the support staff im not i think
they do an awesome job the few other problems i have had in game like quests being bugged have been handled with blazing speed by the in game support and reading the tech support forums i see guys like farlander who works for turbine are awesome at responding with great info. I Just think turbine should hire more people to deal with problems they know are going to pop up when they release a new xpansion and xpand the tech support hours. your grocery store thing was a good point. I have never shopped at a grocery store that has advertised a subscription product is open to the public for a fee 24hrs a day personally though, and most grocery stores are open from about 6am to 12am so you really don't have to wait to long to return a bad product also they would give you a refund or a credit if the product they sold you was no good turbine is not about to give any game time credit out.

I have since found that my problem is under investigation because it is affecting allot of people. If the problem was on my end i wouldn't care but clearly it is on their end. To me it just feels like since book 14 went live they have not really been in a big hurry to fix trouble we had server wide lag and rubberbanding for a month after book 14 that seems a bit long i didnt really mind the lag to much but allot of people met their doom on swift travel horse routes from it.

When moria came out i had friends that could not get into the game for seven hours because the world queue was full turbine probably has a good idea what the system can handle and im sure they new how many xpansions they sold to us pre order folks they didnt even warn people that the world queue thing could happen, but as soon as they are up for an award bang you get a message posted.

Anyhow seeing you guys respond with such passion gives me hope that the support here has been really good so far and i'm just having a bad run i'm sure it will get better later guys/gals

Edited, Dec 15th 2008 12:10am by jbills

So you come back 2 weeks later and necro post to your own thread just to **** and moan some more and to say "I told you so"?

I get it, you think Turbine support is poor. You want to play and something you think they did got in your way so you're pissy about it. Good for you, now get over it.