So I downloaded the trial version and after finally being able to play I really enjoy the game so far. HOWEVER, you can't get past the newbie areas with the trial version and it's not because it's a trial- there's a problem and I can't get a response to fix it. Once you get to the point where you are ready to leave the newb area, when you click on the NPC it says that the download should be complete soon to allow you to continue playing. BUT there's no download going on. I did all the trouble shooting required and have sent an email to tech support. I went to their website and saw in the forums that people have posted the same problem and not one time did tech support respond.
So....I'm done trying to get tech support to help since they seem to not care. I would've enjoyed playing the game but I'm not wasting my time dealing with it any more. I'm guessing turbine is losing a ton of money by not addressing the issue. I guess I'm just venting here but if anyone can help out before I wipe it off my computer then I'd appreciate it. The fact that you can't call tech support is garbage.
So thanks for all the responses to my earlier posts but I'm probably done with this game.