After lots of playing around and mutiple reinstalls, I have learned that several programs such as UT 2004, Age of Mythology, Starcraft, Warcraft III, give me the generic "This program has encountered an error and needs to close." message.
This occurs on Windows XP home and Professional (Have not tried other OSes), and both after completely reformatting the drive and reinstalling ONLY Windows > Other game > FFXI.
All other programs run fine with no problems until I install FFXI, at which point many programs cease to run.
I have tried disableing everything in msconfig to no avail.
I have tried booting to safe mode to no avail.
I have tried deleting and reinstalling every available driver on the computer, also no help.
Software versions/driver versions do not affect this problem. I have tried several versions of video drivers and both factory default and up-to-date versions of all other programs (except FFXI, which will not play unless you update it)
Regardless,
All video/sound/motherboard drivers are up-to-date.
DirectX is up-to-date.
FFXI and all other programs are up-to-date.
Windows XP Home was up-to-date, and currently, Professional is up-to-date
Some programs, like Age of Mythology, can be reinstalled and are good again until I run FFXI, after which they cease to function until I reinstall the other program again. Others, like UT 2004, won't work at all after FFXI is installed unless I reinstall my OS again (However, I don't need to wipe the drive every time, I've tried it with and without, and it does work without wiping)
Has anyone heard of this before? I'm getting sick and tired of reinstalling other games or my OS just to play them, and then reinstall FFXI when I want to play it.
Thanks in advance for your help.
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- Cross Site
- Computer Hardware & Troubleshooting
- FFXI - Other Programs Don't run after FFXI is installed
FFXI - Other Programs Don't run after FFXI is installedFollow
Added note:
UT2004 now works if I:
Uninstall FFXI and CoP entirely.
Remove all related Registry Entries.
Reinstall UT2004.
Other programs still not running though, I may reinstall later.
I'm currently downloading the updates for FFXI *again* and will update as to whether that fixed the problem in general or whatnot. If anyone has come across this problem and can give me any assistance, I'd REALLY appreciate it.
EDIT: Wow. I'd really have liked to have a better 1000th post.
Edited, Fri Jun 3 08:57:55 2005 by Mikhalia
UT2004 now works if I:
Uninstall FFXI and CoP entirely.
Remove all related Registry Entries.
Reinstall UT2004.
Other programs still not running though, I may reinstall later.
I'm currently downloading the updates for FFXI *again* and will update as to whether that fixed the problem in general or whatnot. If anyone has come across this problem and can give me any assistance, I'd REALLY appreciate it.
EDIT: Wow. I'd really have liked to have a better 1000th post.
Edited, Fri Jun 3 08:57:55 2005 by Mikhalia
A couple quick questions to narrow down the problem:
Had everything worked fine for a while and this problem then suddenly developed?
Have you added or moved any hardware in your computer recently?
Does FFXI run fine for hours when installed?
Maybe someone else has a better idea of what could cause this, but I would suspect memory or hard disk errors.
Had everything worked fine for a while and this problem then suddenly developed?
Have you added or moved any hardware in your computer recently?
Does FFXI run fine for hours when installed?
Maybe someone else has a better idea of what could cause this, but I would suspect memory or hard disk errors.
Thanks for the replies. To address your questions:
Had everything worked fine for a while and this problem then suddenly developed?
No; the programs that do not work after the installation of FFXI never did not work before it was installed. All of the programs that work fine now also worked before it was installed
Have you added or moved any hardware in your computer recently? Only new added HW is a 120 GB HD, however the problem occurred before that was added. I have attempted removing it, wiping the Stock HD and reinstalling only Windows, Age of Mythology, and FFXI, and the problem was not resolved.
Does FFXI run fine for hours when installed? Oh yeah, no problems with FFXI at all. However, I just need to get FFXI as far as the Accept/Decline Terms and Conditions window in order to recreate the issue. Past that, FFXI can run indefinately.
Maybe someone else has a better idea of what could cause this, but I would suspect memory or hard disk errors. I really don't have any extra RAM I could test in the unit, although RAM is erased in a restart, so I wouldn't think that'd be a problem... I'll see if I can get my hands on some though. As for HD errors, I have tried installing Windows on both the 80 GB or the 120 GB HD. I have tried FFXI on both the 80 GB or 120 GB HD. Age of Mythology was installed on the 80 GB and UT 2004 on the 120 GB.
I ran Wolf:ET, and UT2K4 with FFXI installed, but I quit before CoP came out. Weird. If you just install FFXI and not COP does it happen? I haven't tried not installing CoP. I'll have to try that and get back to you.
FFXI doesn't install any LSPs or anything, does it? Terribly sorry... what's an LSP, and how do I determine this?
Thanks again for your time.
Had everything worked fine for a while and this problem then suddenly developed?
No; the programs that do not work after the installation of FFXI never did not work before it was installed. All of the programs that work fine now also worked before it was installed
Have you added or moved any hardware in your computer recently? Only new added HW is a 120 GB HD, however the problem occurred before that was added. I have attempted removing it, wiping the Stock HD and reinstalling only Windows, Age of Mythology, and FFXI, and the problem was not resolved.
Does FFXI run fine for hours when installed? Oh yeah, no problems with FFXI at all. However, I just need to get FFXI as far as the Accept/Decline Terms and Conditions window in order to recreate the issue. Past that, FFXI can run indefinately.
Maybe someone else has a better idea of what could cause this, but I would suspect memory or hard disk errors. I really don't have any extra RAM I could test in the unit, although RAM is erased in a restart, so I wouldn't think that'd be a problem... I'll see if I can get my hands on some though. As for HD errors, I have tried installing Windows on both the 80 GB or the 120 GB HD. I have tried FFXI on both the 80 GB or 120 GB HD. Age of Mythology was installed on the 80 GB and UT 2004 on the 120 GB.
I ran Wolf:ET, and UT2K4 with FFXI installed, but I quit before CoP came out. Weird. If you just install FFXI and not COP does it happen? I haven't tried not installing CoP. I'll have to try that and get back to you.
FFXI doesn't install any LSPs or anything, does it? Terribly sorry... what's an LSP, and how do I determine this?
Thanks again for your time.
Also, try this out for testing that your memory hasn't gone bad:
http://www.memtest86.com
Though I doubt it's the issue, check for IRQ conflicts:
click Start button, select "run", type "msinfo32", select "hardware resources", select "IRQs", and look for any devices that reside on the same IRQ number, especially sound cards/graphics cards.
It seems though that if everything works nicely until FFXI comes into the picture, it's got to be changing something somewhere that makes the rest of the world angry. Do they have english forums yet, or just a tech support line to call?
http://www.memtest86.com
Though I doubt it's the issue, check for IRQ conflicts:
click Start button, select "run", type "msinfo32", select "hardware resources", select "IRQs", and look for any devices that reside on the same IRQ number, especially sound cards/graphics cards.
It seems though that if everything works nicely until FFXI comes into the picture, it's got to be changing something somewhere that makes the rest of the world angry. Do they have english forums yet, or just a tech support line to call?
I tried removing the RAM and trying RAM from another computer, hasn't resolved the issue.
I didn't try that memtest yet though, I need to find a floppy disk for it.
I checked IRQ conflicts and see my Video card has a lot of conflicts with my processor and USB host controllers. I'll have to look at it before and after a FFXI install and compare.
As a temporary fix, I'm dual-booting: One Windows XP with FFXI and one Windows XP with everything else.
As for Tech support, they have a toll line you can call and a chat. I tried the chat, and here's what I got:
Thank you for contacting the PlayOnline Information Center. Please wait while you are connected to the next available agent. You will be notified once you are connected to an agent.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
You have been connected to FFXI TSR Carl.
FFXI TSR Carl: Hello, Bobby, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
FFXI TSR Carl: Sorry for the delay, how may I assist you, Bobby?
Bobby: Hi, I have issues with multiple other programs that crash after their initial spash screen after (but not before) FFXI is installed and runs for the first time.
FFXI TSR Carl: What programs are these?
Bobby: Unreal Tournament /UT2003/2004, Age of Mythology, Warcraft III, Starcraft were the only ones I've noticed so far.
Bobby: Other programs; Diablo II, Empire Earth, Morrowind... run fine.
Bobby: And FFXI runs fine as well.
FFXI TSR Carl: Ok, these are all gaming applications whcih means they are require common output performance from your graphics card.
FFXI TSR Carl: What you need to do is find a driver that is supported by all of those games.
Bobby: I've tried 3 different video drivers (And DirectX is up to date); all of them supported by the progeams
Bobby: *programs
Bobby: They all work fine and without error with any o the drivers, until FFXI is installed. After that, the only way to make them work again is a reinstallation f Windows.
FFXI TSR Carl: What is the graphics card you have installed?
Bobby: nVidia GeForce FX 5200
FFXI TSR Carl: The latest tested and supported driver for Nvidia CArds and FFXI is version 56.64
Bobby: ok, let me reinstall that one again. Just a sec
Bobby: ok, rolled back to 56.64 and computer is restarting
FFXI TSR Carl: Is this on this PC or another one?
Bobby: Another one
Bobby: I'm not talking on the computer having the problem
FFXI TSR Carl: Ok.
Bobby: Ran another assistant, restarted again...
Bobby: ok, I'm back up. Currently only FFXI (With CoP, if it matters) and UT 2004 are installed. Which would you have me run?
FFXI TSR Carl: I'm only a FFXI representative, so if FFXI is not having any issues then you have no problems I can assist with.
Bobby: Um... I said at the beginning that FFXI -causes- multiple other applications to not run if and only if it is installed.
Bobby: They all run fine without and until the installation of FFXI
Bobby: I also stated that FFXI has had no problems; it was the other applications that are having problems caused by it.
FFXI TSR Carl: Which is why a common driver need to be used that will properly run all games. The latest supported driver for FFXI is version 56.64
FFXI TSR Carl: Are you able to run FFXI using that version?
Bobby: I'm able to run FFXI with that version of the drivers, as well as multiple others.
Bobby: I'm also able to run the other applications with that driver version, as well as others, UNTIL FFXI is installed.
Bobby: No program has ever had any problems on my computer until FFXI was installed. After I install it, I need to completely reinstall Windows if I want my other applications to run again, regardless of driver version.
FFXI TSR Carl: Have you contacted the support for those games?
Bobby: Yes, I have. I have contacted each of the individual game manufacturers
Bobby: All resolved the issue is the same fasion; after plenty of troubleshooting, I eventually reinstall windows and thier game works fine.
Bobby: Then I reinstall FFXI, and it doesn't anymore.
Bobby: Since this issue only occurs when FFXI is installed, and does not occur when it isn't installed, wouldn't you agree that the most logical thing is that FFXI is causing the problem?
FFXI TSR Carl: Our game is running fine when launched, therefore there is not problem with the game. We've had no reports of "other games" experiencing issue with our software when installed.
Bobby: I didn't say the problem was with FFXI; I specifically said it wasn't. I said the problem with other games is caused by the installation of FFXI. If your application is causing other applications to function improperly, I fail to see how that does not fall within your scope of support.
Bobby: Furthermore, the fact that you've had no reports of this problem does not make it nonexistant. I find it hard to believe that you can't troubleshoot an issue you haven't heard of before, merely on the premise that you haven't heard of it.
FFXI TSR Carl: You haven't even informed me as to what exactly happen when you try to launch those programs.
Bobby: If I were to say that FFXI only had an error when another program was installed, you would attribute it to that other program.
Bobby: In each of the applications, I will get an initial spash screen, and then the standard "(Program name) has encountered an error and needs to close. We are sorry for the inconvenience." message
FFXI TSR Carl: That is a windows error meaning a conflict with the hardware or drivers on your PC.
Bobby: That error message doesn't come up before the installation of FFXI though.
Bobby: It only comes up, and in multiple applications, after FFXI is installed.
Bobby: So FFXI is causing a conflict with my hardware or drivers?
FFXI TSR Carl: It's a conflict with the specific program that you are trying to run and something on your machine.
Bobby: ok, but this conflict isn't present until FFXI is installed though.
Bobby: After I reinstall windows, all of my applications will run smoothly, and without error. Following the installation of FFXI, the aforementioned applications will cease to function.
Bobby: If I were to tell you that xxx program caused FFXI not to launch, you would attribute it to that program, no? So if FFXI is causing other programs not to launch - several, not just one - then this is clearly an issue caused by FFXI, don't you agree?
FFXI TSR Carl: Our software only installs the necessary game files to the program to run, just like with any other software. It won't install any program(s) outside of the POL directory to be used by another program.
Bobby: If this is a conflict with drivers, hardware, or something else, as you suggest, this conflict is not present in the absense of FFXI. So what is FFXI installing to cause this problem?
Bobby: Or in essense, if FFXI does not install anything that would affect other program or system performance, why are the other programs exibiting these conflicts after and only after the installation of FFXI?
FFXI TSR Carl: I wouldn't be able to give you a list of the 6+GB of information that's being installed, so you have to look at what all of these programs have in common in regards to basic performace which are your graphics card, graphics drivers, Direct X version and sound device.
Bobby: Right. I'm using the latest version of DirectX; have tried 3 (now 4) different video driver versions, 2 different sound versions, and all produce the same result.
Bobby: Also, if I merely uninstall FFXI, and don't reinstall windows, the problem is not resolved. Could you tell me what FFXI installs that it does not uninstall?
Bobby: aside from HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\
FFXI TSR Carl: I am unable to provide you with complete details of that infomration.
Bobby: Is there someone you can check with?
Bobby: I don't mind waiting
Bobby: I've been working on this for about a month now and I'd really like to see it resolved.
FFXI TSR Carl: I am definetly going to forward this infomration to be investigated.
Bobby: Would you like any additional information on my computer's Hardware Profile to assist you?
FFXI TSR Carl: Yes, please email the following information from the system information in your POL Viewer Config: System, Applications, Processes and Installed Programs to support@us.playonline.com
Bobby: Should I reference a case or issue number in the subject field?
FFXI TSR Carl: The description that you entered for this chat will be fine. Plus this chat will be documented according to your PlayOnline ID.
Bobby: ok, mail has been sent.
Bobby: Aside from reinstalling Windows again, anything you could suggest at the present time to get my other programs working again?
FFXI TSR Carl: Try playing around with the particular game's config and ajust some of the graphical settings.
FFXI TSR Carl: IF FFXI is installed, go into the FFXI config and set everything at it's bare minimum. Who knows, maybe FFXI will "reserve" some sort of output that the other games may need out of your grpahics card.
Bobby: tried disabling everything but the kitchen sink in FFXI, doesn't resolve it...
Bobby: Trying safe mode for UT 2004...
FFXI TSR Carl: Please be patient as we review your email and investigate any possiblilties for a solution for your issue.
Bobby: Nope, same thing
Bobby: ok, any idea roughly how long that should take?
Bobby: Or when I should expect to hear back from you or someone else by?
FFXI TSR Carl: Again, it is not guaranteed our software is causing your issue, but we can investigate it to determine if it is or not.
Bobby: Well, back to the original thing; if the issue only occurs if FFXI is installed, I can't see how anything else could be causing it... if it was a hardware conflict, it would be ever-present, no?
FFXI TSR Carl: All games require performance from atleast one's graphic cards and sound device.
Bobby: And if it happens with multiple driver versions, I'm not sure how it can be attributed to drivers... does FFXI run if I roll back DirectX to 9.0b instead of c?
FFXI TSR Carl: 9.0c is recommended, but you need atleast 8.1
Bobby: yeah, I'm running 9.0c now, and the earliest for other programs is 9.0b, so that's the only thing I can roll back to
Bobby: hmmm... ok, one last question.. and I'm not sure if this is really your ballpark...
Bobby: where are user-created macros stored?
Bobby: file path-wise
FFXI TSR Carl: C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\USER\<user name>
FFXI TSR Carl: They will be listed as Mcr.dat
Bobby: ok, I'll copy those over from backup then.. that should save me some time at least.
Bobby: ok, I'll continue to try and work on this then... again, when should I expect to hear back from you or someone else by?
FFXI TSR Carl: I cannot give you an ETA, just that your issue will be review and investigated.
FFXI TSR Carl: Once we have information you will be contacted.
Bobby: If I'd like to check the progress or to see if any additional information has been discovered, what is the appropriate channel to contact support? Will this do?
FFXI TSR Carl: This is fine, but we can't guarantee we will have any infomration availble when you contact us.
Bobby: Understood.
Bobby: ok, I'll get back to trying to work on this then. Thanks for your time. Have a good one
FFXI TSR Carl: Thank you for visiting our PlayOnline Chat line, Bobby! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.
I didn't try that memtest yet though, I need to find a floppy disk for it.
I checked IRQ conflicts and see my Video card has a lot of conflicts with my processor and USB host controllers. I'll have to look at it before and after a FFXI install and compare.
As a temporary fix, I'm dual-booting: One Windows XP with FFXI and one Windows XP with everything else.
As for Tech support, they have a toll line you can call and a chat. I tried the chat, and here's what I got:
Thank you for contacting the PlayOnline Information Center. Please wait while you are connected to the next available agent. You will be notified once you are connected to an agent.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
You have been connected to FFXI TSR Carl.
FFXI TSR Carl: Hello, Bobby, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
FFXI TSR Carl: Sorry for the delay, how may I assist you, Bobby?
Bobby: Hi, I have issues with multiple other programs that crash after their initial spash screen after (but not before) FFXI is installed and runs for the first time.
FFXI TSR Carl: What programs are these?
Bobby: Unreal Tournament /UT2003/2004, Age of Mythology, Warcraft III, Starcraft were the only ones I've noticed so far.
Bobby: Other programs; Diablo II, Empire Earth, Morrowind... run fine.
Bobby: And FFXI runs fine as well.
FFXI TSR Carl: Ok, these are all gaming applications whcih means they are require common output performance from your graphics card.
FFXI TSR Carl: What you need to do is find a driver that is supported by all of those games.
Bobby: I've tried 3 different video drivers (And DirectX is up to date); all of them supported by the progeams
Bobby: *programs
Bobby: They all work fine and without error with any o the drivers, until FFXI is installed. After that, the only way to make them work again is a reinstallation f Windows.
FFXI TSR Carl: What is the graphics card you have installed?
Bobby: nVidia GeForce FX 5200
FFXI TSR Carl: The latest tested and supported driver for Nvidia CArds and FFXI is version 56.64
Bobby: ok, let me reinstall that one again. Just a sec
Bobby: ok, rolled back to 56.64 and computer is restarting
FFXI TSR Carl: Is this on this PC or another one?
Bobby: Another one
Bobby: I'm not talking on the computer having the problem
FFXI TSR Carl: Ok.
Bobby: Ran another assistant, restarted again...
Bobby: ok, I'm back up. Currently only FFXI (With CoP, if it matters) and UT 2004 are installed. Which would you have me run?
FFXI TSR Carl: I'm only a FFXI representative, so if FFXI is not having any issues then you have no problems I can assist with.
Bobby: Um... I said at the beginning that FFXI -causes- multiple other applications to not run if and only if it is installed.
Bobby: They all run fine without and until the installation of FFXI
Bobby: I also stated that FFXI has had no problems; it was the other applications that are having problems caused by it.
FFXI TSR Carl: Which is why a common driver need to be used that will properly run all games. The latest supported driver for FFXI is version 56.64
FFXI TSR Carl: Are you able to run FFXI using that version?
Bobby: I'm able to run FFXI with that version of the drivers, as well as multiple others.
Bobby: I'm also able to run the other applications with that driver version, as well as others, UNTIL FFXI is installed.
Bobby: No program has ever had any problems on my computer until FFXI was installed. After I install it, I need to completely reinstall Windows if I want my other applications to run again, regardless of driver version.
FFXI TSR Carl: Have you contacted the support for those games?
Bobby: Yes, I have. I have contacted each of the individual game manufacturers
Bobby: All resolved the issue is the same fasion; after plenty of troubleshooting, I eventually reinstall windows and thier game works fine.
Bobby: Then I reinstall FFXI, and it doesn't anymore.
Bobby: Since this issue only occurs when FFXI is installed, and does not occur when it isn't installed, wouldn't you agree that the most logical thing is that FFXI is causing the problem?
FFXI TSR Carl: Our game is running fine when launched, therefore there is not problem with the game. We've had no reports of "other games" experiencing issue with our software when installed.
Bobby: I didn't say the problem was with FFXI; I specifically said it wasn't. I said the problem with other games is caused by the installation of FFXI. If your application is causing other applications to function improperly, I fail to see how that does not fall within your scope of support.
Bobby: Furthermore, the fact that you've had no reports of this problem does not make it nonexistant. I find it hard to believe that you can't troubleshoot an issue you haven't heard of before, merely on the premise that you haven't heard of it.
FFXI TSR Carl: You haven't even informed me as to what exactly happen when you try to launch those programs.
Bobby: If I were to say that FFXI only had an error when another program was installed, you would attribute it to that other program.
Bobby: In each of the applications, I will get an initial spash screen, and then the standard "(Program name) has encountered an error and needs to close. We are sorry for the inconvenience." message
FFXI TSR Carl: That is a windows error meaning a conflict with the hardware or drivers on your PC.
Bobby: That error message doesn't come up before the installation of FFXI though.
Bobby: It only comes up, and in multiple applications, after FFXI is installed.
Bobby: So FFXI is causing a conflict with my hardware or drivers?
FFXI TSR Carl: It's a conflict with the specific program that you are trying to run and something on your machine.
Bobby: ok, but this conflict isn't present until FFXI is installed though.
Bobby: After I reinstall windows, all of my applications will run smoothly, and without error. Following the installation of FFXI, the aforementioned applications will cease to function.
Bobby: If I were to tell you that xxx program caused FFXI not to launch, you would attribute it to that program, no? So if FFXI is causing other programs not to launch - several, not just one - then this is clearly an issue caused by FFXI, don't you agree?
FFXI TSR Carl: Our software only installs the necessary game files to the program to run, just like with any other software. It won't install any program(s) outside of the POL directory to be used by another program.
Bobby: If this is a conflict with drivers, hardware, or something else, as you suggest, this conflict is not present in the absense of FFXI. So what is FFXI installing to cause this problem?
Bobby: Or in essense, if FFXI does not install anything that would affect other program or system performance, why are the other programs exibiting these conflicts after and only after the installation of FFXI?
FFXI TSR Carl: I wouldn't be able to give you a list of the 6+GB of information that's being installed, so you have to look at what all of these programs have in common in regards to basic performace which are your graphics card, graphics drivers, Direct X version and sound device.
Bobby: Right. I'm using the latest version of DirectX; have tried 3 (now 4) different video driver versions, 2 different sound versions, and all produce the same result.
Bobby: Also, if I merely uninstall FFXI, and don't reinstall windows, the problem is not resolved. Could you tell me what FFXI installs that it does not uninstall?
Bobby: aside from HKEY_LOCAL_MACHINE\SOFTWARE\PlayOnlineUS\
FFXI TSR Carl: I am unable to provide you with complete details of that infomration.
Bobby: Is there someone you can check with?
Bobby: I don't mind waiting
Bobby: I've been working on this for about a month now and I'd really like to see it resolved.
FFXI TSR Carl: I am definetly going to forward this infomration to be investigated.
Bobby: Would you like any additional information on my computer's Hardware Profile to assist you?
FFXI TSR Carl: Yes, please email the following information from the system information in your POL Viewer Config: System, Applications, Processes and Installed Programs to support@us.playonline.com
Bobby: Should I reference a case or issue number in the subject field?
FFXI TSR Carl: The description that you entered for this chat will be fine. Plus this chat will be documented according to your PlayOnline ID.
Bobby: ok, mail has been sent.
Bobby: Aside from reinstalling Windows again, anything you could suggest at the present time to get my other programs working again?
FFXI TSR Carl: Try playing around with the particular game's config and ajust some of the graphical settings.
FFXI TSR Carl: IF FFXI is installed, go into the FFXI config and set everything at it's bare minimum. Who knows, maybe FFXI will "reserve" some sort of output that the other games may need out of your grpahics card.
Bobby: tried disabling everything but the kitchen sink in FFXI, doesn't resolve it...
Bobby: Trying safe mode for UT 2004...
FFXI TSR Carl: Please be patient as we review your email and investigate any possiblilties for a solution for your issue.
Bobby: Nope, same thing
Bobby: ok, any idea roughly how long that should take?
Bobby: Or when I should expect to hear back from you or someone else by?
FFXI TSR Carl: Again, it is not guaranteed our software is causing your issue, but we can investigate it to determine if it is or not.
Bobby: Well, back to the original thing; if the issue only occurs if FFXI is installed, I can't see how anything else could be causing it... if it was a hardware conflict, it would be ever-present, no?
FFXI TSR Carl: All games require performance from atleast one's graphic cards and sound device.
Bobby: And if it happens with multiple driver versions, I'm not sure how it can be attributed to drivers... does FFXI run if I roll back DirectX to 9.0b instead of c?
FFXI TSR Carl: 9.0c is recommended, but you need atleast 8.1
Bobby: yeah, I'm running 9.0c now, and the earliest for other programs is 9.0b, so that's the only thing I can roll back to
Bobby: hmmm... ok, one last question.. and I'm not sure if this is really your ballpark...
Bobby: where are user-created macros stored?
Bobby: file path-wise
FFXI TSR Carl: C:\Program Files\PlayOnline\SquareEnix\FINAL FANTASY XI\USER\<user name>
FFXI TSR Carl: They will be listed as Mcr.dat
Bobby: ok, I'll copy those over from backup then.. that should save me some time at least.
Bobby: ok, I'll continue to try and work on this then... again, when should I expect to hear back from you or someone else by?
FFXI TSR Carl: I cannot give you an ETA, just that your issue will be review and investigated.
FFXI TSR Carl: Once we have information you will be contacted.
Bobby: If I'd like to check the progress or to see if any additional information has been discovered, what is the appropriate channel to contact support? Will this do?
FFXI TSR Carl: This is fine, but we can't guarantee we will have any infomration availble when you contact us.
Bobby: Understood.
Bobby: ok, I'll get back to trying to work on this then. Thanks for your time. Have a good one
FFXI TSR Carl: Thank you for visiting our PlayOnline Chat line, Bobby! Take care and hope to see you online!
Thank you for visiting our PlayOnline Chat line. Take care and hope to see you online!
Your session has ended. You may now close this window.
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