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Allakhazam Slow For Premium Users?Follow

#1 Jun 21 2005 at 2:45 AM Rating: Decent
Couldn't find an appropriate area to post this but I have a request/complaint to make about Allakhazam. I feel that after paying a premium to use Allakhazam that we should be entitled to faster speeds. I went under the assumption that Premium paying members not only got benefits but a faster site service. Take for example www.deviantart.com. When you pay for that service you get faster browsing speeds. This is not the case for Allakhazam unfortunately and I would hope that you would consider giving your paying customers a much faster site. The page is up most of the time but I find that things load slower then they really should. Does anyone agree/disagree with this?

Edited, Tue Jun 21 03:51:03 2005 by Volgrum
#2 Jun 21 2005 at 2:56 AM Rating: Good
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Funny you should say that, I just pressed the "respond to thread" button only to get a "this page conatains no data" error. ^^

The site is slow for everyone, I think a lot of the double posts you see are due to the server or the coding behind this site playing up. This site is VERY unreliable and it can get quite frustrating sometimes. Some of the advertising material on Alla slows it down substantially.

I don't agree that people who pay for membership should get faster browsing speeds. You get a whole lot of features for paying such as the ability to post a poll and etc. You are probably helping make the site a little bit faster/better by giving your money which would hopefully go towards keeping the site up and running and maybe one day ironing out all the problems.

#3 Jun 21 2005 at 3:03 AM Rating: Decent
I don't mind paying at all but I really do believe we deserve some kind of speed boost. Yes, the features are nice but the features need to be backed up by a reliable and fast system.

I have yet to see this site go really fast and I hope things just get better over time. I still think its definitely worth the money but I just wish things went a little smoother.

A good example is WoW or any mmorpg for that matter. We pay money to have fun in a live server. Within the live server are all the features you get from paying a premium. One of those features is being able to play the game lag free and every company strives to make their servers run smoother. Sure, you get to do all these great things in an MMORPG but I don't think you'd get very many happy users/players if it didn't run as fast as it should, it makes those features rather useless to play in a laggy server does it not?

I had to hit the 'Edit Message' button around 4 times before it finally posted. Thats not great especially since I typed this up only to find Allakhazam taking you to an error screen. Luckily it saves the text information.

Edited, Tue Jun 21 04:12:00 2005 by Volgrum
#4 Jun 21 2005 at 3:12 AM Rating: Good
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I just don't think they have the resources to do it. It seems enough of a struggle for them already to keep it USABLE for all account holders, not just the premium ones.
#5 Jun 21 2005 at 3:22 AM Rating: Decent
I can understand that and I'm sure its expensive enough as it is to maintain the site but I'd be willing to pay a little more if that were to help. The price as it stands now is very reasonable but perhaps too reasonable to the point where you only get what you pay for.

I'm sure many wouldn't mind paying the extra dollar for a much faster allakhazam. I'm not trying to flame I'm just trying to see if there is anything being done about it or if its just wishful thinking.
#6 Jun 21 2005 at 3:44 AM Rating: Good
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Probably wishful thinking...

/em dares admins to repsond.

Don't get me wrong I think the site should be faster too.

Personally I think the forum system here is as flawed as all hell (yes including the karma system) and that in reality the site should be built for the ground up on a reliable forum technology. Not the shambles here that doesn't work about %33 of the time.

I wouldn't really be happy to pay for membership until it runs a whole lot smoother. My 2 cents worth.
#7 Jun 21 2005 at 12:40 PM Rating: Decent
Actually, I would like it for the Admin to respond. I'd just like to know if an upgrade is coming.
#8 Jun 21 2005 at 1:03 PM Rating: Decent
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You do get a speed boost, you don't have to wait for the ads to download. Seriously, quit your bi[red][/red]tching. The site is running slow for all of us.
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#9 Jun 21 2005 at 7:25 PM Rating: Decent
So anyone who asks a simple question is considered ********* I just thought the level of professionalism would rise considerably when you pay a premium guess I was wrong because as you would put it I'm *********

I guess everyone else is '********* about their computer problems here too.

I was just asking if there was anything being done to help the speeds of the site. I understand the site is running slow for everyone and yes you don't have to download ad's but its still slow and errors out. I was hoping an admin would respond or someone who could give an educated answer rather then the one you just gave me.

Yes, theres gonna be people who don't care just as long as they get the information but me I like to hop on the site and quickly get what I need and then exit out. I would email admins and ask them myself but I can't find a link to contact them.

Edited, Tue Jun 21 20:29:15 2005 by Volgrum
#10 Jun 21 2005 at 8:32 PM Rating: Decent
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Volgrum wrote:
So anyone who asks a simple question is considered ********* I just thought the level of professionalism would rise considerably when you pay a premium guess I was wrong because as you would put it I'm *********
I guess everyone else is '********* about their computer problems here too.

Ah, where to begin. First, this topic should have been put in the Forum Feedback forum. Second, do you think the admins aren't aware that their site is running slow? Do you think they're happy when it runs like sh[red][/red]it? Premium doesn't add a level of professionalism that doesn't already exist here. Premium is so we, who support this site, get extra benefits such as the forum search, journals, avatars, and other goodies. They can't change the way users access the site and give us a high speed lane so to speak. Too often I see people coming in and complaining about the speed. Site slowdowns happen, it's a way of life. If you're in such a hurry to jump on, find what you need, then logoff, perhaps you're too busy?

Edited, Tue Jun 21 21:36:54 2005 by Kastigir
____________________________
People don't like to be meddled with. We tell them what to do, what to think, don't run, don't walk. We're in their homes and in their heads and we haven't the right. We're meddlesome. ~River Tam

Sedao
#11 Jun 21 2005 at 11:37 PM Rating: Decent
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Quote:
You do get a speed boost, you don't have to wait for the ads to download.


Actually it's pretty easy to turn them off using the adblock extension in firefox if you don't have a premium account. Not sure if this screws with Alla's ad revenue but they really slow the site down some days so I filter them out.

Kastigir I think there's some very valid points raised in this thread by the OP and you really have no place to be quite so harsh. Who died and made you queen *****? If you're a communist then I can understand you behaviour.

The premium member is less than satisfied with the service that they've paid good money for. In any free society that i'm aware of it's perfectly OK to voice your opinion on the quality of a product when you're not happy with it. Most companies will swap your product over or give you your money back if you're not happy or you think the product is 'broken', which in this case it clearly is.
#12 Jun 22 2005 at 1:10 AM Rating: Decent
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blowfin wrote:
Kastigir I think there's some very valid points raised in this thread by the OP and you really have no place to be quite so harsh. Who died and made you queen *****? If you're a communist then I can understand you behaviour.

The premium member is less than satisfied with the service that they've paid good money for. In any free society that i'm aware of it's perfectly OK to voice your opinion on the quality of a product when you're not happy with it. Most companies will swap your product over or give you your money back if you're not happy or you think the product is 'broken', which in this case it clearly is.

While I agree that if somebody is getting a service they're not happy with, they have every right to complain. In this case however, faster speeds IS NOT one of the benefits of premium service.
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Nowhere in that whole thing is mentioned faster speeds.
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#13 Jun 22 2005 at 1:46 AM Rating: Good
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Ah well, not as if I was saying that anyway. I've never tried to make that point so i'm not sure why you're justfying it to me.

My point is that if you're not going to make any constructive input then you probably should go elsewhere. If you can't offer any decent input as to why the site runs really slow then I question why you've even posted here other than to bully.

Any by the way; you turn yourself into a complete hypocrite when you ***** about someone else *********

'nuff said.

EDIT: No response and a rate down, how very brave of you. Someone doesn't agree with you and pulls you up on being a pain in the *** and you rate them down. Gotta love the way this site works ; ). Do you feel a bit bigger as a result of all this? Makes me wonder how many of your 4000 posts are complete ******** like the few you've posted here.

Edited, Wed Jun 22 04:05:10 2005 by blowfin
#14 Jun 22 2005 at 4:03 AM Rating: Decent
Kastigir the Wise wrote:
Volgrum wrote:
So anyone who asks a simple question is considered ********* I just thought the level of professionalism would rise considerably when you pay a premium guess I was wrong because as you would put it I'm *********
I guess everyone else is '********* about their computer problems here too.

Ah, where to begin. First, this topic should have been put in the Forum Feedback forum. Second, do you think the admins aren't aware that their site is running slow? Do you think they're happy when it runs like sh[red][/red]it? Premium doesn't add a level of professionalism that doesn't already exist here. Premium is so we, who support this site, get extra benefits such as the forum search, journals, avatars, and other goodies. They can't change the way users access the site and give us a high speed lane so to speak. Too often I see people coming in and complaining about the speed. Site slowdowns happen, it's a way of life. If you're in such a hurry to jump on, find what you need, then logoff, perhaps you're too busy?


The forum feedback did not say anything about posting concerns. The forum feedback forum is strictly for Forum topics only. I am talking about the site as a whole. Yes, site slow downs happen I understand that but most try to take money made from premium payments and perhaps get a better server.

I can understand that your bitter against people who come in and complain a lot but I think it should be a message to the admins that maybe a site upgrade would be nice to not just premium users but to even the free users.

I also looked at the list of included things when purchasing. Believe me this is not a complaint topic about paying for this service. I do believe 3 dollars a month is worth it even with the slow speeds but like I said I'm just in here to get an answer and thats all I came here for not to start an arguement. If you look at my first post it was a question not me *********

Also, if the admins really wanted to they could indeed put us on a faster lane. One of the sites that supports this kind of technology is Deviantart.com if you pay you get much faster browsing speeds.

Yes, slowdowns happen but in my opinion it happens too often and errors out much more then it should. Yes, I am a busy person that is why I signed up for this site. I don't have the time to log on WoW and figure the whole game out for myself so I rely on a resource.

Anyway, time to end this... I got my answer.
#15 Jun 22 2005 at 10:02 AM Rating: Good
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Quote:
I can understand that your bitter against people who come in and complain a lot but I think it should be a message to the admins that maybe a site upgrade would be nice to not just premium users but to even the free users.


I'm not sure how long you've been browsing Alla's, so you may not have known this, but they DID just do a server upgrade not long ago. They had servers enroute to replace the old ones when one of the old ones completely crapped out. Luckily, the new ones weren't too far off (and I believe one of them had actually already arrived).

So, I'm sure you're wondering why the site is still moving slow. I'm willing to bet that it would have something to do with the number of people that browse through this site on a daily basis (or even hourly) vs the number of people that pay for premium. With so many people browsing and searching and posting etc, it eats up bandwidth. Alla's pays for the bandwidth (unless the advertising covers it). If the number of premium members are too low, the costs outweigh the revenue... blah blah, you already said you'd be willing to pay an extra dollar, but would it be enough if we all paid an extra dollar?

Let me put it like this. When one of the companies that make the games we play (wether it be SOE, SE, whatever) puts a price hike on our monthly subscriptions, they usually raise those by 3-5 dollars per person, per month. They in turn outsource their CS to Pakistan or where have you without making any announcement, and tell you the price hike was to provide you with better "service"... Alla's supports the players of 10 of these games. IMAGINE the traffic this site gets. If they really wanted to get the site running perfectly, they'd either have to

1) limit it even more for non premiums
2) charge the premiums a LOT more per month
3) or both.

Now, of course I can't even pretend to know the ratio of premium members:daily hits from various IPs, but I'm sure it's pretty out of whack. You look at the EQ forums at any given point of the day and there will be 3 or 4 premiums viewing, 10 non premiums and up to 30 anonymous guests.

I'm not trying to tell you that you have no right to voice your concerns, because you do. I'm just trying to explain what I think is probably the biggest problem with the site and at least one of the major causes of all the slowdowns. Of course, I could be talking out of my hairy butt, but unless Alla, Illia or one of the other admins come in to say otherwise, that's what I'm going with.
#16 Jun 22 2005 at 10:34 AM Rating: Decent
Now, thats a response! I did not know they upgraded their servers recently. However, with the amount of users that fly into the site I believe the biggest reason are the search engines. I know I stumbled upon Allakhazam years ago playing EQ and now I'm paying premium for WoW.

I think my biggest reasons for paying was:

1. Thought Maybe A Site Speed Increase
2. Excellent Extras and Goodies
3. Access to more advanced searches
4. Free Magazine

2, 3 and 4 outweigh number 1 since I was not sure if paying a premium would indeed make the site faster.

I'm sure the admins are doing their best to get this site as fast as possible. Don't even get me started with thottbot.com that place is just hit 24/7 and you'd be lucky to get a search in. Anyway, I appreciate the time you took to explain the site's speed. I'm sure everyone would love to see Allakhazam fly but like you said things would have to get more expensive or they'd have to limit the free users even more. I think its a tough decision because there are many other sites that offer similar information for free and if Alla were to limit the free users here that might be a bad idea. Although, I think the price is so low for such a wealth of information that its worth it. Thanks again!
#17 Jun 22 2005 at 12:35 PM Rating: Excellent
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We do not limit site speed for anyone, premium or not. In the last 6 months, we have doubled our server capacity and available bandwidth, while at the same time replacing most of the existing servers. There are 12 server clusters at the moment, with more on the way.

The recent slowness has been due to several factors:

1. the amount of bots trying to spider our entire site from russia and China contineus to increase. We block the IP's as we can, but they just switch that much faster. This is especially a problem during off peak hours when no admins are present to kill the new bots that pop up.

2. Server integration issues. Since the server crash a few months ago in April, we have been working on creating ensuring that we have enough capacity in teh gateway server to not limit access. Some of the changes that were made seem to have a tendancy to kill servers unfortunatly, so we have been struggling with that. once they are stabilized, this should remove a big portion of the slowness.

3. Amount of new users. - During the last 6 months, our user base has swelled dramatically. The majority of those new users are not premium, and therefore only contribute towards new server infrastructure by advertisement views, which quite frankly don't pay worth **** these days.

We are all frustrated by slowness, us administrators more than most, because it means that when we try to enter new data, it takes forever and sometimes fails during slow periods. I swear, next time FFXI and WoW patch at the same time, someone is going to get punched.

we get something on the order of 2 million unique users viewing various aspects of the site per day. Thats alot of hits, and alot of bandwidth
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#18 Jun 22 2005 at 1:07 PM Rating: Decent
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What is spidering?

And tell me wrong, but are not the IP addresses somehow related to country? If sites and stuff can block major ISPs and stuff like AOL and if one can somehow use IP to find location/country of the IP, then why can you not blist the whole slew of IPs? It is rash, but if it is that much of a problem, then, it may be justified. Certain MUDs I've played for example have done Blistings of major ISPs, especially AOL because they suck at responding to any concerns of their customers, so why not do something akin to that only with the Chinese/Russian/or whatever country in question ISPs?

Or do they go around it via fakes?

EDIT: Sorry. I may be misinformed since I only know a bit about the Class A and etc IPs and infrastructure.

Edited, Wed Jun 22 14:08:08 2005 by Bagira
#19 Jun 22 2005 at 1:51 PM Rating: Good
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A spider is a program that "crawls" around the web collecting data, typically reformatting it for it's own use. Any forum site gets hit regularly with spiders looking for email addresses, and I'm sure there are people who would rather farm data from alla than collect their own info.

There are several easy ways to get around IP blocks, and there are actually legitimate users in those countries. It would be unfair to lock them all out.
#20 Jun 23 2005 at 12:10 PM Rating: Decent
Dread L0rd Kaolian wrote:
We do not limit site speed for anyone, premium or not. In the last 6 months, we have doubled our server capacity and available bandwidth, while at the same time replacing most of the existing servers. There are 12 server clusters at the moment, with more on the way.

The recent slowness has been due to several factors:

1. the amount of bots trying to spider our entire site from russia and China contineus to increase. We block the IP's as we can, but they just switch that much faster. This is especially a problem during off peak hours when no admins are present to kill the new bots that pop up.

2. Server integration issues. Since the server crash a few months ago in April, we have been working on creating ensuring that we have enough capacity in teh gateway server to not limit access. Some of the changes that were made seem to have a tendancy to kill servers unfortunatly, so we have been struggling with that. once they are stabilized, this should remove a big portion of the slowness.

3. Amount of new users. - During the last 6 months, our user base has swelled dramatically. The majority of those new users are not premium, and therefore only contribute towards new server infrastructure by advertisement views, which quite frankly don't pay worth **** these days.

We are all frustrated by slowness, us administrators more than most, because it means that when we try to enter new data, it takes forever and sometimes fails during slow periods. I swear, next time FFXI and WoW patch at the same time, someone is going to get punched.

we get something on the order of 2 million unique users viewing various aspects of the site per day. Thats alot of hits, and alot of bandwidth


Finally, an admin response! Thanks for clearing that up with us I'm sure everyone was wondering why its so slow. Advertisement views also mean nothing these days with all these new ad blocker programs coming out so I'm sure a wealth of free users are ad blocking. Honestly, I think this site is so good that its worth it for everyone to pay after all you guys put a lot of hard work into this.
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