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How do I cancel my Premium account? (was forum=1)Follow

#1 Dec 18 2007 at 5:29 AM Rating: Decent
I could not find any place to contact alla's Customer Servcie.. is there a phone number?.

When I click on my account, there is no option to cancel..

Any assistance would be greatly appreciated..

Thanks
#2 Dec 18 2007 at 5:34 AM Rating: Excellent
In the Your Account menu, there's an option to deactivate autorenewal of premium.

However, I don't see you as having a premium account to begin with. Are you sure that you do/that you haven't already let it lapse?
#3 Dec 18 2007 at 6:31 AM Rating: Decent
I may not have it now but I did but left EQ awhile ago and forgot to close this account. I got my credit card statement yesterday and I see where it was charged 29.99 for another year.

is there a number i can call to talk to someone about it please..

Really appreciate your timely response to this..

Thanks again
#4 Dec 18 2007 at 6:34 AM Rating: Excellent
PM Darqflame or email her at darqflame(at)allakhazam(dot)com.
#5 Dec 18 2007 at 6:37 AM Rating: Excellent
Spankatorium Administratix
*****
1oooo posts
Yes please contact me with the first and last 4 digits of your card charged. If you may have another account, that name would be useful, as the account you are posting with has no premium service.

...also for clarification, on your user page it states:
Quote:
For all account issues, including billing and login problems,
please contact accounts@allakhazam.com


Thanks and I will be waiting to hear from you.
____________________________

#6 Dec 18 2007 at 7:45 AM Rating: Decent
Hi,

I sent an e-mail to the address listed above with the info requested.. Really appreciate your timley response to this..
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