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In Battlegrounds, they're known to cause tremendous havoc. In arenas however, especially in 2vs2, they have more problems due to their frailty.
Mages are not a good BG class unless perhaps you're talking premade BGs, which is a tiny percentage of BGs. Frost mages fare poorly in 1v1, especially without double iceblock and water elemental.
Problems in arena are more due to the fact that putting focus on a Mage almost completely disables them if you use a Hunter or Rogue. Furthermore, the class is not paticularly frail in group PvP in any bracket except 2s unless there is a Hunter present. They fare much better vs Melee pain trains than sl/sl warlocks.
This should really be left out altogether unless we want in depth information. At the very least it should be edited.