Cannot upgrade, Cannot find contact informationFollow

All the contact information you could ever want is located on the staff bios page, a link to which is on most of the sidebars. http://www.allakhazam.com/Staff_Bios.html

Posting here is also a good choice.

Your premium signup won't process because at some point you requested and recieved a premium cancellation and refund. After that occurs, the site won't let you automatically resubscribe because it never recoreded the "your premium expired" state

You will want to contact darqflame@allakhazam.com for direction on how to proceed. Or you could make a new username and use that to sign up for premium, that would also work.

Sidebars? I'm not seeing these sidebars ...

Seriously, no links at all except the two down the very bottom for zam. I'm only using wow.allakhazam.com. Checking source code on many different pages reveals nothing.



Um .. yeah. I'd consider that to be private information as the result of a discussion between me and the administrator. Consider this scenario. You apply for a bank loan only to be declined. Later in an online public forum, a bank staff member says, "yeah, like when you went for that loan and we declined it because you don't earn enough". It opens the door for others to form uneducated and specific opinions about you. "don't earn enough" could mean you don't earn $1,500,000 per year, but do earn $1,200,000 per year. But a reader might think you earn some paltry amount because they have no real idea because no amount was mentioned, nor the amount sought. Specific opinions can be awkward. Another bank might say to you, "Well now that we know publically you were declined a loan, we consider you a bad risk". Extreme example, but you get the idea.

I'm not attacking you, merely hoping you see how thin that fine line called privacy law is. I have 20+ yrs of customer service under my belt and oh yes, I've crossed that line once or twice. It happens.

There's no doubt you do a splendid job here.

Anyway, I'm having second thoughts about this. Thank you for taking the time to reply though, I do appreciate it.

I have no clue where the reply came from. People get refunds, it's part of life. You didn't contact him privately, nor me for that matter via the accounts email listed on your user page. But he didn't reveal why you got the refund, he just said you canceled and got a refund, if it were a case of a user having a credit card decline, he'd most likely PM you. Doesn't mean it wasn't an overcharge and you got refunded, doesn't mean you only wanted service for one year and not two and forgot to use the renewal settings, or that you didn't like the service you were given, need I continue?

/puzzled

Shykre: that'd be nice and all, but a lot of people don't read them anyway. However I have been working on one anyway, hehe.

And to clarify there is no side bar on the wow template, nor a link to the FAQ anywhere, definitely need to change that...

Edited, Feb 2nd 2009 8:59am by Darqflame

But at least we could go Y U NO READ FAQ!!!!!!oneoneonewombat!!!!

Then post an adorable lolcat or some sort of very cliché image to go with it...