I will possibly be renewing my Premium.Follow

I have a feeling he has no problems with you, and is thankful for your help.. but angry that the only people who could actually do everything without breaking all his images didn't feel like responding. I'd be more than frustrated too. :/

I'm guessing that in the several months between when Dana left and Angsty was hired, there was a lot of backlogged work for the programming team. This request really is no more important than giving people custom titles when they hit ten thousand posts. When the higher priority work on the site is sufficiently caught up, I'm sure that things that please individual posters will be looked into with more interest.

Edited, Mar 24th 2009 4:22pm by LadyOfHolyDarkness

Ah, once more into the breach then.

First off, I am thankful to DF for trying to help me, if I came off as unappreciative, I apologize for that. She's the one that pointed me in the direction of the devs. They are mainly the cause of this honestly. I wouldn't be so mad if I had actually gotten a response, even if that response had been negative, but flat out ignoring a paying customer is unacceptable for any business.

Secondly, Nio, I started playing FFXI in June of 2004, I also started using Alla at that time. I certainly wasn't much of an active poster in those days, and it was a couple years before I ventured into the OoT and Asylum, but I was around. I actually went looking for my old posts, but some of them don't seem to be there anymore, I'm not sure what's up with that one. Anyway, that puts me just about a couple months out from five years. You do know that FFXI has been around for seven years right? Just because you've been around a bit longer than me doesn't mean that I was exaggerating. So, once again I'll ask you to please refrain from making comments when you don't know what it is that you're talking about.

Deadgye, you're alright in my book. Actually, you seem to be the only person around here that understands the point I was trying to make.

Ugly, it's funny you should mention the contest, I just got an email today. No, I'm not kidding, I really did win. I haven't responded yet though, I have no use at all for the game cards, and I'm not sure I really want the clock, it's a bit silly actually. I'll have to make a decision on that and get back to DF in a bit.

Edited, Mar 25th 2009 6:31am by TurinAlexander

Srsly. I was SamiraX for about two years after the switch from UBB - said my username was not available. Whatever, it didn't hurt me. One day I mentioned it and Danalog happened to see it and changed it for me.

TurinAlexander has always struck me as something of a whiny *****, though. /shrug

If I go to McDonald's and they refuse to pump the ketchsup into my little cup for me so I can dip my fries, I don't refuse to ever go there again.

I think the point you're all (or almost) missing is that he got no replies from the dev, AT ALL. A "Not right now, we're having problems and will do it later" could've been enough. Getting no answer, however, IS poor service for a paying customer, whether the service they're asking for is a favor or not. Turin should have gotten at least a reply.

It's not the job of ANY of the programmers to read PMs from posters or respond to them. When you have a userbase with a million and a half members, and probably more than half of them using the site with some regularity (just a guess), there is a good chance that the handful of people who keep the whole thing running receive more messages (probably many of them inane repeats or spam) than they can be bothered to care about if they are to do their job. The feedback forum exists so that issues that do pertain to their jobs can be reported. Any additional projects are probably assigned through a specific process (like posting on the admin forum, email or chat with other employees).

When I worked for Gateway, we had about 20 people to answer any letters that came in each day. Some days, there weren't that many, but other days, we got slammed. Each type of letter (complaints, charge disputes, rebates, people threatening lawsuits, etc.) went to a specific person who was assigned to work that particular type of issue. I often spoke with angry people asking why I was calling them if they had addressed their letter to the CEO or this or that VP. The answer was simple. It wasn't their job to respond to it, and if they were to do so to each letter addressed to them, they wouldn't have time to do their own jobs. Sometimes we would work with these people for a day, other times I can remember talking to the same person several items a day or week for a few months before resolving their issues, but rarely did anything actually get passed on to the person they wanted to speak with.

The interesting thing about this is shown here:


The only things the premium service covers are listed on the Premium Membership Benefits page. Name changes have ALWAYS been done on a whim. Custom titles also used to only be made on a whim. The powers that be felt that custom titles at 10,000 posts was a fun reward, but it's not a system set in stone. I should point out that Turin's wish to change his posting name is probably not without sympathy as Angsty was one of the first people to receive a name change (that I am aware of) See thread: Hello Admins.

Waiting can be tough, especially if you think no one is paying attention, but whining doesn't always do much to help. Even if Niz didn't see Turin's PM, I'm sure the request is well documented now, so if something comes of it, good... if not, well, at least he tried.

I think the change has been done now.

Name change check
Images check
Avatars check
Journal, no flipping clue, will test that when he gets off work later.

Thanks for the help Kao!

The above image (if it's actually there when I hit the button) is just a test, and has no other bearing on this topic.

On to the point then. First I'd like to thank both Darqflame, Kaolian, and anyone else I may not be aware of for their work on this issue. I really do appreciate your efforts on my behalf.

Now the details. I logged out and then back in, and everything worked just fine. I did have to rename the Journal I never use (it turns out Anna said Hi to me a few months back, Hi Anna), but that's working now too. The avatars are present and working and if the above lolcat is in place, then everything is in tact. It seems like your experiment was a success. So once, thank you.