better business bureau report on SEFollow

http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13168063&hAKAID=1&hAddrID=1

surprise surprise, square enix got an "F" rating by the better business bureau.

Not that I use the BBB to determine anything.

**Note, the use of the word "You" is not directed at anyone specifically in the rant below**

Square is getting a raw deal in my opinion. Don't like FFXI? Don't like the service? Got screwed over? Go play something else.

I've been playing this game since Beta and I've yet to experience something that is a "common complaint" on these boards (ie: scammed, lost stuff from auction, and other game glitches).

I, for one, am perfectly happy with this game. Yes it sucks that everything is costly in game and yes it sucks that servers are down some times but you know what? Nobody is holding a gun to your head to play. You are here ******** about it because you obivously enjoy the game enough to get this riled up.

I can understand that the maintenance is a necessary evil, especially when I only have a day or two during the week to play and so if maintenance or a ddos attack is occuring during that time I'm screwed for the week. It shows their dedication to constantly improving and developing this game, and is something we pay for.

I guess this rambling rant is over, am I suprised they have an F rating with the BBB? Not really, but it's very disappointing to see.

Edited, Mon Sep 19 14:20:38 2005 by Wintaru

Tsetsuo has it right. I have a small business with about 900 or so clients. Out of my 900 clients, maybe 15-20 each year have some sort of issue or disagreement.

For a company to have millions of clients and only 44 registered complaints mean absolutely nothing at all. In fact, it means the company is doing something right...very right in fact. Numbers like that should be applauded, not given a 'F' rating....

Besides, most BBB's are becoming corporate and basically require a yearly fee to be eligble to report how many clients they may or may not serve. The companies that dont join just get lovely ratings like this one, without any mention of how many good things are being done.

i have had complaints, have had friends that have had complaints, and know of others that have had complaints against square* for their lack of customer service.

for one they dont/didnt have a 1-800 number to call them,

two, when you do contact them they put you on hold forever

three, have you ever heard of any action that sony has taken to really hinder the gil sellers (not their market, because if they dont go after emperor they go after others)

i have had some suspected gil sellers tell me that they have stolen accounts before, named who they stole and sony didnt even wanna look through my chat logs.

i have personally waited 3 hours for a gm once, if people do actually get trained or something, then square* wont ever catch them in the act (which is how they say they can only take action against trainers)

the only thing that square* has done for us is give us the finger and tell us that if we dont play their game then they really dont care,... even if this is the best mmorpg out there even with the complaints (imho)


**edited

Edited, Mon Sep 19 17:24:13 2005 by Kyotokombat

....replace sony with square usa

square usa and square jp are 2 seperate companies within squarenix...

square usa deals with converting and updating jp games for the us market, and square jp does the same for the japanese market

so yes, square usa should have a seperate address, and they should worry about how their american market is being represented considering its a big chunk of their overall market.

Edited, Mon Sep 19 17:46:49 2005 by Kyotokombat

The BBB is really funky when it comes to there reviews and ratings. From looking at the other reviews, it seems the ratings are more affected by unanswered complaints then anything else. If you look at IGE, they have an F rating, but the only thing listed is two un-answered complaints. If you look at Blizzard's, they have a ton of complaints compared to SE and IGE, but no un-answered, hence the B rating. Really not the best way to do a rating in my opinion, but oh well.

Studies on complaint reporting have shown that the bulk of complaints comes from a very small group of people reporting lots of times.

I wonder how many of those complaints involved things like the adjustments to fishing, NM camping, ranged attacks and utsusemi shadows... and of the remaining, how many involve connection problems due to DDOS attacks and server maintenance...

hey annalise get back on the game!! im lvl 65 drk now so we can pt!

hehe =) itll be our first time pting since i was a little noob named Beavis in Ordells.

I've read it more closely, and these are not all bad factors.

11 Agreeing to perform according to their contract
6 Refuse to adjust, relying on terms of agreement
These are complaints that were either handled in the favor of the complainor (credit card double billing?) or not (account ban due to 3rd party software use ingame like a windower)

13 Unanswered
I can't hit the broad side of a galka with RNG now... refund all my money!

14 Unassigned
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