Samira wrote:
Ryneguy wrote:
Xsarus wrote:
Dell has excellent support.
Dell has terrible support.
They have very good business/enterprise support. Their home computer support sucks balls. I'd sooner hit myself on the head with a hammer than go through that again.
Dell was on the verge of improving its consumer (home user) support when they decided to pull a 180 and base their operations out of Wal-Mart and Staples instead. I was part of what would have been the first new support team, but they realized that more sales was more profitable than better support. Ah, well.