The WAR Herald has collected some key information about the Head Start program, especially if you're having concerns accessing it:

If you'd like to see a list servers we'll have open during Head Start:
http://warherald.warhammeronline.com...cle.war?id=269

For information about how to use your Preorder In-Game Rewards:
http://warherald.warhammeronline.com/warherald/NewsArticle.war?id=275

If you're receiving Authentication Errors:
http://warherald.warhammeronline.com...cle.war?id=261

To read our Head Start and Pre-Order FAQ:
http://warherald.warhammeronline.com...cle.war?id=221

If what you're looking for is not included in this recap, please visit:
http://help.warhammeronline.com or email: support@warhammeronline.com

Our forums also has additional information for the Head Start program and CE players!