On Recent Version Update Error Messages
Subsequent to the recent PlayOnline viewer update, we have received a number of calls from our Windows customers regarding an issue wherein certain firewall settings cause PlayOnline to disconnect.*
The cause of this issue has been isolated. After updating the PlayOnline viewer software, certain firewalls may interpret the PlayOnline viewer as an entirely new piece of software. This can force a disconnection.
If this issue is affecting you, then it will be necessary for you to reconfigure your security settings to allow the PlayOnline viewer to pass through your firewall. Please consult your security software manual for more details.
*Specific, confirmed error codes include POL-0019 and POL-1160 errors.
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