Good tip. i'll remember it when I need to reinstall polboot. Unfortunately in Virusscan 8.0 and 9.0 (i have 9.0) mcafee decided to not let people exclude files. So Mcafee users need to wait till they fix the problem on their side.


(and just in case you want to know what it took to figure that out)

Please wait while we find a technician to assist you...
You have been connected to Tamara Mackay.
Tamara Mackay: Nicolette, thank you for contacting McAfee Online Support Center. How can I assist you with your McAfee software today?
Me: hi, im trying to find a way to get mcaffee to exclude a file
Me: its identifying polboot.exe from ffxi as a pws logger or trojan and its not
Tamara Mackay: Nicolette, if I understand correctly, you have a issue regarding trojan. Is this correct?
Me: no
Tamara Mackay: Could you please elaborate the issue you are facing today?
Me: its not a trojan, mcaffee just thinks it is.
Me: so i need to make mcaffee not delete it
Tamara Mackay: Nicolette, if I understand correctly, you have a issue regarding polboot.exe file because McAfee is detecting that this is a trojan infecetd file and you need to make sure that MCAfee will not delete this file. Is this correct?
Tamara Mackay: Please let me know after deleting this file you reinstalled it again and then again McAfee detected that this file contains trojan?
Me: the file is not a trojan, it is being wrongly detected as one
Me: if i reinstall to get the file back, mcafee sees it and deletes it again.
Tamara Mackay: Have you previously contacted McAfee support regarding this issue?
Me: no.
Me: there should be a way to exclude polboot.exe.
Tamara Mackay: Which McAfee programs are currently installed? If you are not sure, you can find them by doing the following.

1. Double click on My Computer
2. Double click on the Control Panel
3. Double click on Add/Remove Programs
4. Which McAfee programs do you see listed there?
Me: McAfee virus scan and mcafee security center
Me: if it helps, mcafee thinks polboot.exe is the trojan PWS-llg.dr
Me: McAfee virus scan and mcafee security center
Me: if it helps, mcafee thinks polboot.exe is the trojan PWS-llg.dr
Tamara Mackay: Using your mouse, please right click on the "M" icon located on the bottom of the screen by the clock, and go up to "VirusScan". Then select 'about' from the menu that slides out. Give me the complete information.
Me: Build 9.0.10
Me: engine version 4.3.20
Me: dat version 4.0.4410
Me: dat file created: 11/24/2004
Me: mcafee virusscan
Me: copyright 1998-2004 networks associates technology, inc.
Me: all rights reserved.
Tamara Mackay: Please let me know polboot.exe file is of which program?
Me: a game. Final Fantasy XI
Me: Online
Me: it has 2 expansions that use it as well probably
Me: rise of the zilart
Me: and chains of promathia
Tamara Mackay: Thanks for the information.
Tamara Mackay: Based on the information you have provided, I can now provide the steps that should resolve your issue. If at any time there is something you do not understand, will you please stop me and let me know?
Me: okay.
Tamara Mackay: In order to resolve the issue I suggest you to please perform the dosscan steps and if that detects trojan then you need to contact our Virus Removal support. they will help you in removing the trojan from your system.
Tamara Mackay: At this point I believe a scan of your system in DOS is required. A scan in DOS will require the chat session to be ended and can take some time to complete. I am sending you some instructions in a new window, that you'll want to print out, that will walk you through the process of scanning in DOS. A scan in DOS does not prompt for your permission before deleting any infected files. If any system files are infected and cannot be cleaned, they may be deleted or renamed. Are you ok with me sending these instructions to you now?
Me: I dont need them. I know I dont have a trojan.
Nicolette, I suggest you to perform the dosscan steps it will help you in checking .
Me: i've already checked my system
Me: I checked it before Square enix released the following, and after.
Me: Square-enix produced this game, this is from the official site
Me: From Square-Enix:
Me: We are currently experiencing an issue wherein certain anti-virus software packages will misidentify the "polboot.exe" file for FINAL FANTASY XI (Windows version) as a virus.
Me: theyre right. it is.
Tamara Mackay: Thanks for the information.
Tamara Mackay: In order to resolve the issue I suggest you to contact our Virus Removal Support.
Tamara Mackay: They will help you in resolving the issue.
Me: er.
Tamara Mackay: I am sending you link for our helpsite to remove virus that will open in a new window.
The agent is sending you to http://ts.mcafeehelp.com/default.asp?siteID=1&resolution=1024x768&rurl=&rqs= .
Tamara Mackay: Have you received the link?
Me: so basically theres no way to exclude a file from the scan in mcaffee?
Me: sure.
Me: it opens the window i used to get to you in the first place.
Me: lol 14.95 to 64.95 to pay for someone to tell me how to use a feature that should be standard. (and fairly intuitive).
Me: no, thanks, youve been a huge help.
Tamara Mackay: I would like to inform you that we cannot exclude a file from scan in VirusScan 9.
Tamara Mackay: Your welcome.


edit: double posted a bit of the conversation
edit: rated you up for the good tip. and...

Shout out to MEA! HEY CHICA! Miss you in BnB. Log on sometime.

Edited, Mon Nov 29 20:44:10 2004

yep I had the same prob. with my A7N8X-del .. I just re-installed the original drivers, and it works fine now.

program files\playonline\pol.exe should still let you play even after polboot.exe is deleted.

The problem with not running from polboot is that there are OTHER settings and .dat files that are loaded with Playonline than just Playonline itself.

Without POLBOOT you're going to have a much slower refresh rate, and your graphics/sound will not be optimized.

You may notice that certain sounds will not play.

There is a whole host of reasons they want you to load from POLBOOT, check the POL website there should still be a security or a compatability bulletin about it, but it may be difficult to find as it is probably very old by now.