GM Petition Service Technical Difficulties

From PlayOnline.com:

Since March 10, 2007 at 20:00 PST, we are experiencing technical difficulties with the Game Master (GM) Petition Service.  Due to the issues, you may experience a delay in the response time.

Although the issue may take some time to fully resolve, we are continuing to investigate and conduct all necessary operations. We will inform you as soon as we have an update on the situation.

Again, we deeply apologize for the inconvenience.

[Date & Time]
March 10, 2007 20:00 (PST)

[Details]
Delay in the FINAL FANTASY XI GM petition service.

[Cause]
Difficulties due to server congestion

[Affected Services]
FINAL FANTASY XI

*We also accept reports regarding FINALY FANTASY XI, through the following areas. Please feel free to take advantage of the services.

Official PlayOnline website  (http://www.playonline.com)
  "Service & Support" - [Email Support]


PlayOnline viewer
  "Service & Support" - [Email Support]

Comments

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A Solution?
# Mar 12 2007 at 1:06 PM Rating: Decent
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778 posts
Someone in game told me that SE told them to solve the problem by resetting the MAC address until the DC's no longer occured. Google how to do it, can be a pain in the ***, but if it works, well worth it. I'm trying now, because currently am stuck in the windurst moghouse.
problems with zoning
# Mar 11 2007 at 11:14 PM Rating: Decent
If you were paying attention to what people are saying then maybe you would see why we are whining. Yes I am whining. Yes I have taken a walk played with my granddaughter and done many other things. You CAN NOT and YES I AM REPEATING This YOU CAN NOT get your character to do anything yes he can walk until it completely crashes so going to another zone does not and i repeat DOES NOT solve the problem. On the weekends is where you mostly find parties so when stuff like this happens it is gonna IRK someone so if I sound like a whiner then I am sorry for you. I got e-mails from playonline telling me they are looking into the problem. So by the way I am NOT a young BRAT or Whiner I am a MIDDLE-AGED BRAT or WHINER!
hall of transferance
# Mar 11 2007 at 6:43 PM Rating: Decent
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336 posts
I just made the mistake of going to get my tactics pearl. I stepped into the hall of transferance, and R0. Now I cannot select the cermet door, the telepad does nothing, I can't use warp, nothing. >.< Thanks for the weekend SE. BTW, this has also made me really think about just hanging it up. There are plenty other games out there, but what really chaps me is that SE is saying it's not them. That is just a bald faced lie. I would feel a whole lot better if they just said, "Yes, we know and we are working as fast as we can" To just say "Sorry, not us, later" is why I think I will just go play some new games.
People Complaining about zoning Problems
# Mar 11 2007 at 4:53 PM Rating: Decent
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295 posts
I've played this game on and off for 2 years. Playing it straight through always bores me, because at certain points, you meet a bunch of dumb people who take games too seriously.

These people ruin the game. They are the type of person that play for 5-12 hours a day, and quit parties because they have an inexperienced player in it. To be honest, all I have to say is quit your whining. You can use this time to go camp an NM, Go start a new craft, do missions if you can enter the right areas, farm for items, fish, mine, chop down trees, train a low level job, Or even wander around pointlessly.

Seriously though, This r0 problem does not stop you from making it THROUGH a zone. The only places you can't make it through are areas that USE DOORS OR ELEVATORS.

My advice:

Get used to it, it'll only be a temporary thing. Stop ******** because you can't keep with your daily level quota. Seriously, if you make a day play for a game, you need to go get a life. This is supposed to be a fun relaxing game, but you all sound like the 6-year-olds that play halo 2 or any other game that people play just because its new. Wow, 3 whole days without FFXI. Damn, in that time, i've:

Gone for a walk or 2
Played my Trombone
Talked to family and friends
Spent alot of time not sitting down
Played fooseball against my older brother
Played the original mario bros with my sister
Played with my dogs
played with my cat
watched TV
Did the Dishes
Went out to eat
Cleaned the Garage
Cleaned my desk off
Studied for school
Gone for another walk
Left the house.


And don't give me that "I'm paying for this game and this is how they treat me!?!?" BS, because that's just what it is. They checked the servers, probably with a ping test (they send a signal and see if it returns) and the servers are working properly for them. Call your ISP's CEO and ask if they did anything to the network. Ask him about the Transpacific cable lines that connect us to them. FFXI has done everything they can do to find the problem by testing their servers. The reason they made this statement is because all you whining brats keep messaging the GM's, who probably don't know anything themselves, and asking them for answers. From what I know, GM's keep track of in game mechanics mostly, and solve those problems. They don't do anything with the networking of the servers from my understanding.



Last thing, Your moment of Zen:

http://www.youtube.com/watch?v=zCtDShoGzpw
Zoning Problems
# Mar 11 2007 at 4:45 PM Rating: Decent
I have a character stuck on the Juneo-San d'Oria airship now for 4 days and boy am I getting airsick. Actually I have 5 characters that keep dcing and I called a GM when my first one did that and of course they couldn't help me.I have been playing for 4 years now and have noticed whenever something major happens the GM service has problems. All I was told that to wait till Monday and contact PlayOnLine. Has anyone ever figured out how much money they made from us that can not log our characters in for these past few days. I am sure it adds up to a nice bundle!
Zoning Problems
# Mar 11 2007 at 4:59 PM Rating: Decent
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295 posts
They charge you around $15 (US Dollars) a month for 1 main and 2 extra characters, in advanced. it translates to 50 cents a day.

they've made $4 off of you...

(sry if this doubles with my first post)
Sandy? can you see it>
# Mar 11 2007 at 4:33 PM Rating: Decent
41 posts
I agree with the long delay no big problem when petitioning a GM... but I cannot go into southern Sand'oria and have anything load up I.E. NPC's nor can a few of my LS mates. However I can get into Jueno via warp, I can tele throughout the lands etc. I have not hit up too many areas b/c I am now stuck in West Ronfare at lvl 10. I do not know if this makes it weirder but in the time it takes for the server to send me no data I can make it to my MH in Sandy. I will D/C and when I log back in be in my MH. But I cannot access any functions in my Sandy MH. Mh in Jueno works fine as well as all other functions allowed. This doesn't seem to be a problem with anything on my side from the router to the ISP, I just cannot wait for it to be fixed! Anybody have any other ideas or comments?
this is crap....
# Mar 11 2007 at 4:09 PM Rating: Decent
So im sure you have heard my story many times already but here it comes again.....

I missed out on my Promy run and a ZM run cos i cant zone into den of rancor / promivion areas....i missed out on a xp pt and couldnt lvl at all cos i cant zone to valkurm dunes....same again cos i cant go to east altepa.....and couldnt solo cos i cant get through al zhabi....

What do you want me to do with my time SE if i cant play the damn game >< even something as simple as taking an airship is a stress i have to go from Upper Jeuno to Batallia Downs to Rolanberry Fields and then to Sauromugue Champaign because i cant zone into Lower Jeuno......

And the GM's are no help the SE GM's just say call a POL GM and the POL GM's used to say sorry but your are imagining it theres nothing wrong....and recently the POL GM's just send me the same msg back "Sorry we cannot help you further, please call 1-800-PLAY", BITE ME ><

And my ISP has changed NOTHING my last update from them was 5 months ago so y would i only have problems in the last few days and im on 8mbps broadband i mean, i dont even get lag much nvm d/c alot....so that idea from SE is out the window. and as for spying well dammit idc i have nothing to hide scan away but **** sake SE admit you are doing this and make it work right so we can just play the damn game again ><
Like getting stuck in a mobius zone
# Mar 11 2007 at 2:48 PM Rating: Decent
Geez, this sounds kinda bad, but glad I'm not the only one. So far I've been unable to go into Windurst Waters, Giddeus, and South Gustaberg without DCing a minute after zoning or logging in. I'm wary about going out to level or farm anywhere 'cause I don't know if I'm going to get booted when I zone to some place I haven't been to since before the update.

And I don't think it's necessarily heavily populated areas; when I went, Giddeus was empty except for three people, and I have no problems in Jeuno or Whitegate...
Just Some Input
# Mar 11 2007 at 1:38 PM Rating: Decent
31 posts
Most people seem to be getting confused about what SE is trying to fix here...

Quote:
we are experiencing technical difficulties with the Game Master (GM) Petition Service. Due to the issues, you may experience a delay in the response time.


They mean a delay in response from GMs NOT a delay in server response time. If you look at what caused the problem with the GM Petition Service...

Quote:
[Cause]
Difficulties due to server congestion


Then that's probably the same reason why everyone else seems to be having trouble.

This is from playonline.com concerning the "connectivity" issue:
Quote:
We understand some players are currently experiencing connectivity issues. Our team of technicians investigated and confirmed that our FINAL FANTASY XI servers are working properly, and our service is not experiencing any technical difficulties at this time.


They are right. I have no problem connecting to Final Fantasy XI. Although once I get there I do experience abnormal drops in data received from the server. These drops only come in highly "populated" areas. I say we should just be patient. Some people are still trying to download the update as well which could also be affecting server response time.

What I really wish SE would do is create separate English/European and Japanese Servers. That would cost more money but would help cut down on a lot of the lag issues players experience not to mention the whole communication barrier. And the fact that nearly every time I look for parties all the JP have auto trans comments basically stating they don't want to PT with English speaking people, so just put us on our own server already.
Yeah ...
# Mar 11 2007 at 1:31 PM Rating: Decent
Instead of fixing the GM petition lines ...

HOW ABOUT YOU DO THE OBVIOUS THING AND FIX THE DAMN PROBLEM?!

Morons ... there's no way part of the problem isn't SE.
Connection Issues
# Mar 11 2007 at 12:42 PM Rating: Decent
I havent even been able to log on for the past 3 days. I contacted a GM from POL and was also through a msg because they wouldnt event talk to me, that there was no problem, I have restarted my modem, restarted my pc, disconnected from router, checked all files and nothing seems to help. Now my bf is having problems. He was about to go to the jungle to solo is blu and as soon as he zoned into Khazam he kept dc'g and nothing would zone in. He couldnt get to another zone before he dc'd because he is stuck on the ship dock and the npc's dont zone in before he dc's so hes stuck and now its not even letting him log on.
And someone in my ls cant zone into west altep because everytime he does he dc's there. I cant believe SE is saying there are no problems when clearly something with the update isnt working properly because you dont suddenly have this many people all having the exact same problem at the same time. People are now paying for a service that they cant even use.
Ro and Zoning Problems
# Mar 11 2007 at 12:12 PM Rating: Decent
**
555 posts
I've had this problem for two days now, I am sick and tired of reseting my modem and router. After 3 years, I am ready to quit.

Last night I would DC in the Metalworks, reset modem and router. Then I get to Port Jeuno....Guesss what? DC AGAIN! I unplug the modem and router ALL NIGHT, try again today and I can't even log in.

This all started for me after the update on Weds.
Zoning Problems
# Mar 11 2007 at 10:37 AM Rating: Decent
**
778 posts
I've already reported a problem twice, and get the same response back from them: "There's nothing wrong, you're imagining it!"

The issue: I zone into Yuhtunga Jungle and immediately my R goes down to 0. 3 days now, unable to lvl SAM because no one wants to go kill Weapons instead of Mandies, not that I can blame them, and 2 missed Temple of Uggalepih mission runs because I CAN'T GET INTO THE BLOODY ZONE!

If anyone else is having issues like this, please contact tech-support and let them know.
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