Police Detain 3 Suspects in Sony Hacker Attack

According to multiple news sources such as the New York Times and CNN, police said today they have arrested three men suspected of being leaders of Anonymous, the group accused of attacking Sony's PlayStation network and subsequently forcing SOE to shut down its services from May 2-14.

The first suspect, a 31-year-old Spaniard, was detained in the Spanish city of Almería sometime after May 18. According to the New York Times, "He had a computer server in his apartment in the northern Spanish port city of Gijón, where the group is believed to have attacked the Web sites of the Sony PlayStation online gaming store."

The two other suspects, both in their early 30s, were arrested in Barcelona and Alicante following attacks against the websites of the Spanish Parliament, the UGT trade union and the Catalan regional police.

According to CNN, "The police did not immediately provide further details about the suspects, nor did they specify to what extent the Spanish branch of Anonymous might have participated in the recent attacks on Sony's PlayStation."

SOE Offers Identity Protection for EU Players

Sony Online Entertainment just announced that it will be providing a complimentary 12 month identity protection program through Affinion International Limited for its eligible Station Account holders in the United Kingdom, France, Italy, Spain, and Germany. More details can be found in the full press release after the jump.

As a reminder, SOE is also offering 12 months of AllClear ID PLUS at no cost to Station Account holders in the United States. This all stems from the hacker attack that kept SOE offline from May 2-14.

SOE Login Server Issues

UPDATE: Players have now been able to login through Launchpad 1 (original game launchers) and the Streaming Launcher (EQ2/EQ2X). Station Launcher was lagging behind the other clients but is now allowing players to login.

EverQuest Online Adventures is still not up at this time. From an announcement on their forums:

Unfortunately, EverQuest Online Adventures will not be coming online just yet. We are working on returning the service as quickly as possible. Station Account subscription time will be extended accordingly.


Sony Online Entertainment's login servers are throwing off a wide variety of errors today to those attempting to login. Amongst the errors players have seen:

  • This account is for an underage user. You are not old enough to access the game.
  • The server has encountered an internal error that prevented it from fulfilling the request.
  • Error: The operation has timed out.
  • Login attempt has failed: Unknown error.

These issues are currently being looked into, as reported by TSR-JoshuaM:

We are currently looking in to what is causing the underaged user error for our players.  This is happening for my own accounts here in the office as well.  I apologize greatly for the inconvenience and we'll have it sorted as soon as possible.  I will post any updates to this right here.

SOE Welcome Back Program

UPDATE 8:08p.m. EDT: @j_smedley: Our games are live again!

You must first change your password before you'll be able to login to your game!


Sony Online Entertainment announced around 4:15pm PDT today that it is beginning "phased restoration" of its game services. Also announced is a Welcome Back Program which will compensate every Station Account in good standing with 45 days of game time as long as the account is logged into by 11:59pm PDT on August 31, 2011. In addition to game time, here are some highlights of other special items and events being offered:

Station Access Subscribers: 500 Station Cash (account must be in good standing)
Lifetime Subscribers: Select amounts of in-game currency (CWA, DCUO and Free Realms only)
EverQuest: Double XP, Double Rare Mob Spawns, Double Faction Gains (May 14 - May 22)
EverQuest II: Double XP, Double Guild XP, Loot Bonanza, City Festivals and Moonlight Enchantments, Original Aether Races (May 14 - May 22)
Free Realms: Free Daily Items, 7 total (May 14 - June 15)
Vanguard: Double Adventuring/Crafting/Diplomancy XP, Double Faction Gains (May 14 - May 22)
DC Universe Online: Two-Face Inspired Mask, Batman Inspired Mask, Marks of Distinction (granted to all existing characters)

See this article for a full listing of everything entailed by the SOE Welcome Back Program.


We at ZAM would like to point out that the games may not immediately be up at the time of this posting, so please have some patience while you wait for the login servers to be opened. We'd also like to remind our readers to reset their passwords once you are able to login.

SOE Begins Restoration of Services

UPDATE, May 14, 7:15p.m. EDT: SOE has slowly begun restoration of their services.

SOE - Restoration Announcement
SOE - Welcome Back Program
SOE - Recent Updates

SAN DIEGO, May 14, 2011 - Sony Online Entertainment LLC (SOE) announced today that restoration of its game services will begin today. The phased restoration will include the return of nearly all of SOE's portfolio of online games, the reinstatement of SOE's game forums and websites, and added functionality to require players to reset their passwords.


For details on the hacker attack that has kept SOE down since May 2 and compromised the personal information of players, check out SOE's brief FAQ and all of our previous coverage. See this article for the May 12th news on the "Make Good" program details.

During the downtime you are welcome to join us in ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.

SOE Outlines 'Make Good' Program

Sony Online Entertainment's games have been offline for almost two weeks following a recent attack by hackers, and we're all anxiously awaiting any news regarding the status of the company's services. While it doesn't give an estimated date for when the games will be live, SOE's latest update outlines its "Make Good" program and unveils its complimentary Debix “AllClear ID PLUS” identity theft protection program in the United States.

As previously announced, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Players will also receive the following items once services resume:

  • DC Universe Online: Batman and Two-Face Inspired Masks and 30 Marks of Distinction
  • Free Realms: Free daily items (7 to collect)
  • Clone Wars Adventures: Count Dooku v2 Outfit
  • EverQuest: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains
  • EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals
  • Vanguard: Saga of Heroes: A series of Double XP events
  • Star Wars Galaxies: Bounty Hunter Statue, a miniature model of Boba Fett's ship, the Slave I
  • Magic: The Gathering - Tactics: Four of each of these spells: "Ivory Mask", "Duress" and "Angelheart Vial", plus 500 Station Cash
  • PoxNora: Limited edition Carrionling, Welcome Back 5K Gold Award Tournaments and two Draft Tournaments, plus 500 Station Cash

In addition to the above items, lifetime subscribers will receive 20,000 coins for Free Realms, 7,500 Galactic Credits for Clone Wars Adventures and 10 Marks of Distinction for DC Universe Online. Station Access subscribers will also receive 500 Station Cash.

SOE Answers Common Questions About Attack

While we all wait for the Sony Online Entertainment services to come back online following an attack on the network, SOE posted a brief FAQ today to keep players updated on the situation. While they don't provide any new details, SOE has said it will continue to post updates to the site with new information as it becomes available. 

According to the FAQ, some games and services are expected to be up and running "soon." SOE emphasizes that the services will only be restored once the network is secure. SOE spokewoman Taina Rodriguez told The San Diego Union-Tribune that the network will be shut down until Friday and possibly longer, so it certainly looks like players should remain patient during this downtime.

You can read the current FAQ after the jump. As a reminder, SOE has confirmed that hackers may have obtained personal information from SOE systems, so be wary of any phishing scams that you may receive through e-mail. SOE will be granting customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down.

During the downtime you are welcome to join us in ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.

SOE Currently Has 'No ETA' on Game Services

UPDATE, May 4: SOE has answered some common questions about the attack.

As we previously reported, all Sony Online Entertainment services, games, forums and web sites went offline this morning as a result of the recent Playstation Network intrusion. SOE issued an announcement which revealed that personal information had been compromised.  Players were, for the most part, relieved that credit card information was safe, but wanted to know when they could play their games.  The press release only said, "Our teams are working around the clock on this, and services will be restored as soon as possible."

We shot off a quick e-mail to John "Smed" Smedley, president of Sony Online Entertainment, asking if the servers would be back up tonight, May 2.  He quickly replied with, "They won't be up tonight unfortunately." 

SOE is granting customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down.

SOE: Personal Information May Have Been Stolen

As we previously reported, all Sony Online Entertainment services, games, forums and web sites went offline this morning as a result of the recent Playstation Network intrusion. SOE just issued an announcement, and it appears that the personal information of players may have been compromised. Here are the details straight from SOE:

"Our ongoing investigation of illegal intrusions into Sony Online Entertainment systems has discovered that hackers may have obtained personal customer information from SOE systems.  We are today advising you that the personal information you provided us in connection with your SOE account may have been stolen in a cyber-attack. Stolen information includes, to the extent you provided it to us, the following: name, address (city, state, zip, country), email address, gender, birthdate, phone number, login name and hashed password."

SOE goes on to state that there is no evidence that their main credit card database was compromised.  However, SOE is warning customers outside of the United States that credit and debit card information from an outdated database from 2007 may have been obtained. Affected customers will be notified.

SOE warns players to "be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information." SOE isn't going to contact you asking for personally identifiable information like your credit card number, so keep that in mind.

So when will the SOE game services be back? "As soon as possible." You can read the full notice after the jump.

UPDATE: As for compensation, according to the separate press release, "SOE will grant customers 30 days of additional time on their subscriptions, in addition to compensating them one day for each day the system is down.  It is also in the process of outlining a 'make good' plan for its PlayStation 3 MMOs (DC Universe Online and Free Realms).  More information will be released this week."

SOE Downtime - May 2, 2011

All Sony Online Entertainment services, games, forums and web sites are currently offline. This downtime relates to the recent Playstation Network intrusion. No ETA is available at this time. Here is the notice from Station.com:

Dear valued SOE Customers,

We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday).

During the downtime you are welcome to join us in ZAM's IRC chat. Feldon of EQ2Wire also has set up a ZAM IRC java applet that you can use.

UPDATE: A press release was posted on SOE's web site around 3:40pm PDT.