The SWG team has once again given us details on another of their team, and this time it's Technical Writer Gourney-SME!

What types of things do you do in a typical day at work?

A typical day at the office could include auditing of current answers and creation of new articles for the Knowledge Base, documenting policies, procedures and workarounds for the CS team, maintaining the internal Wiki resource, attending status meetings with operations and/or development, maintaining 'top issues' lists for use in various reports, initial testing of problems reported by the community. (primarily from the ticket system), assisting CS management and teammates with issues and investigations as needed, answering tickets, and play-testing.

The profile is short and sweet, but now we have a name!  *cackles*