The Purging of CS Tickets Today
Since my cable is back on after our little storm, I was logging in to find the following message on my patcher...
- Greetings, There have been many improvements made within Star Wars Galaxies recently that have corrected many of the issues that have generated a large volume of Customer Service tickets. Currently, a high percentage of CSR time is spent answering solved issues, limiting their ability to spend time on unresolved issues that need immediate attention. In order to increase the response time for current customer service issues, all existing tickets will be purged from the system today. Our end goal here is to give faster response time for those who have active problems. We encourage you to resubmit any open issue you may have and we will work towards addressing it as fast as possible. Please check the website for a full post complete with details. Thanks!
- For the period of Tuesday, August 26th through Friday, September 5th, all Star Wars Galaxies servers will be brought down for a brief update at 4AM Pacific (-7:00 UTC) each day. The estimated downtime is 1 hour.
The Soe Game Operations Team
Tags: News, StarWarsGalaxies
