UPDATE: Executive Producer Scott Hartsman has written a letter to the community regarding customer service feedback and RP server names.

If you'd like to submit positive or negative GM feedback, Trion Worlds has set up a new e-mail address specifically for that purpose. You can now send a message to GM_Feedback@trionworlds.com if you feel as though your issue was mishandled or that you have received exceptional service.

In-Game Support Manager GM Giant also made a few points to keep in mind when contacting a GM:

• Our naming policy is the same on an RP server as it is on every other server. We have a very liberal naming policy so unless a name is grossly offensive it will likely not need to be changed.
• The only reply that you will ever receive when reporting another player is one letting you know that we are investigating the issue.
• In general, unless they are preventing you from progressing in the game, we will not complete or advance a quest for you.
• YOU are responsible for your account. If your "little brother" (It's always the little brother!) gets on your account and can't play well enough not to get reported as a potential bot in warfronts or can't control themselves enough not to be racially offensive you and your account will be held responsible.
• We will not correct items accidentally purchased off of the auction house.

What type of feedback do you have from your GM experiences?