A small message from EQLive: ========================================== Please note that phone support for technical and account issues will be unavailable on Friday April 28th, 2006. Chat support will be available that day during its normal hours from 9am through 6pm PST at http://www.station.sony.com/chat. Email support is available any time at http://www.station.sony.com/email. Phone support will return at its normal hours on Monday, May 1st 2006 - 9:00am through 1:30pm PST, and again 3:30pm through 6:00pm PST.